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KYC Operations Analyst 2

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, KYC Operations Analyst 2   Hybrid (Internal Job Title: KYC Operations Analyst 2 - C10) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • We have a variety of programs that help employees balance their work and life.

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

  • Conduct client profile reviews for customer accounts
  • Review all information and documentation ensuring compliance with local regulation and Citi standards
  • Update KYC forms and client profiles according to policy requirements
  • Follow up with clients to ensure information is received before due dates
  • Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

  • Bachelor’s/University degree or equivalent experience
  • 2-4 years relevant experience in KYC
  • Experience in banking operations, preferably in the client account opening and pre-requirements process

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-AR1

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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What You Should Know About KYC Operations Analyst 2, Citi

Are you ready to take on the challenge of a KYC Operations Analyst 2 at Citi in Kuala Lumpur? This is a fantastic opportunity for those looking to deepen their understanding of Anti-Money Laundering (AML) practices while contributing to a leading global bank. At Citi, we believe in investing in your future through extensive on-the-job training and mentoring from seasoned professionals. Your role as a KYC Operations Analyst 2 will involve conducting thorough client profile reviews and ensuring that everything aligns with local regulations and Citi's high standards. You will also be closely monitoring KYC records, updating client profiles, and ensuring that all information is collected before critical deadlines. Being part of Citi means you’ll have access to valuable resources for both professional and personal growth, including health and wellness programs, which empower you to make informed decisions that support your overall well-being. You'll actively participate in a dynamic team environment where adherence to compliance and ethical practices is paramount. Plus, you’ll have the rewarding opportunity to engage in volunteer efforts within the community, making a positive impact where it matters most. If you have a Bachelor's degree and 2-4 years of KYC experience, we want to hear from you. Come grow your career with us at Citi as we shape the future together!

Frequently Asked Questions (FAQs) for KYC Operations Analyst 2 Role at Citi
What are the main responsibilities of a KYC Operations Analyst 2 at Citi?

As a KYC Operations Analyst 2 at Citi, your primary responsibilities include conducting detailed client profile reviews, ensuring compliance with both local regulations and internal standards, and regularly updating KYC forms. You’ll also manage tracking of KYC records, follow up with clients for necessary documentation, and assess risks associated with business decisions.

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What qualifications are needed for the KYC Operations Analyst 2 position at Citi?

The ideal candidate for the KYC Operations Analyst 2 role at Citi should have a Bachelor's degree or equivalent experience, along with 2-4 years of relevant KYC experience. Familiarity with banking operations and knowledge of client account opening processes are also beneficial.

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How can I prepare for a KYC Operations Analyst 2 interview at Citi?

Preparing for an interview as a KYC Operations Analyst 2 at Citi involves understanding anti-money laundering concepts, familiarizing yourself with KYC processes, and being ready to discuss your previous experiences related to compliance and operations. Researching Citi's values and workplace culture can also provide useful context.

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What career development opportunities does Citi offer for KYC Operations Analysts?

Citi is committed to your growth as a KYC Operations Analyst. You'll have access to various learning resources, mentorship programs, and the chance to engage in different projects that broaden your skills and enhance your career trajectory within the financial services industry.

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What makes the KYC Operations Analyst 2 role at Citi unique?

The KYC Operations Analyst 2 role at Citi is unique due to its emphasis on both compliance and community involvement. Not only will you be part of a dynamic team that prioritizes ethical practices, but you’ll also have opportunities to impact your local community positively through volunteer initiatives.

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Common Interview Questions for KYC Operations Analyst 2
What experience do you have with KYC processes?

When discussing your KYC experience, focus on specific tasks you've handled, such as reviewing client documentation, performing risk assessments, and maintaining compliance standards. Mention any specific tools or databases you've used to manage KYC records.

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How do you prioritize your tasks as a KYC Operations Analyst?

A strong response should demonstrate your organizational skills. Describe your approach to prioritizing urgent tasks, such as client follow-ups and documentation deadlines, while ensuring comprehensive compliance with internal timelines and regulations.

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Can you explain a time when you identified a compliance issue?

Highlight a specific instance where you discovered a compliance issue, detailing the steps you took to resolve it and how you communicated this to your team or management. Emphasize your attention to detail and commitment to ethical standards.

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What steps do you take to stay updated on regulatory changes?

Discuss your methods for keeping abreast of regulatory changes, such as subscribing to relevant newsletters, attending webinars, or participating in industry forums. Explain how you apply this knowledge to your work at Citi.

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Describe your experience working within a team.

Share specific examples of how you've collaborated with colleagues, the roles you played in team projects, and how you resolved any conflicts that arose. This showcases your ability to work cooperatively within the KYC Operations Analyst role.

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How do you handle pressure and deadlines in your work?

Explain your strategies for managing stress and meeting deadlines, such as breaking tasks into manageable parts, staying organized, and communicating proactively with your team about workload.

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What do you know about Citi's KYC policies?

Show that you've researched Citi’s KYC policies by summarizing key points and discussing their emphasis on compliance and risk management. Relate this knowledge back to your potential role as a KYC Operations Analyst.

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How do you verify the accuracy of client information?

Discuss the verification methods you've utilized, such as cross-referencing multiple sources of information, conducting interviews with clients to clarify concerns, and adhering to established protocols to ensure data integrity.

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What is your approach to training new team members?

Describe how you would mentor new employees, including your method of sharing knowledge about KYC processes and compliance. Emphasize your patience and adaptability in helping others learn the ropes.

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What motivates you in the field of KYC operations?

Speak to your passion for ensuring compliance and contributing to financial integrity. Share how the dynamic nature of KYC operations challenges you to learn and grow continuously, enhancing your motivation to perform well in the Analyst role.

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Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
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Diversity of Opinions
Work/Life Harmony
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 17, 2025

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