Job details

Home Mortgage Customer Service Representative

Description

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential.

What we offer:

Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy

A total rewards package that includes up to $7k/year in tuition assistance

Opportunities to grow your career with a company that values career progression

Access to 401(k) with corporate match and Employee Stock Purchase Program

Access to best-in-class colleague offers on Citizens Bank products and service.

Primary responsibilities include

Coordinates all mortgage lending operations and activities, such as processing applications and scoring credit, within an organization to ensure compliance with organizational guidelines and policies.
Reviews, analyzes, and modifies overall operational systems and procedures relevant to the mortgage lending function.
Performs traditional mortgage operations and functions, such as processing, underwriting, closing and post-closing, within the mortgage lending operations area; coordinates these activities with other functional areas (e.g. legal services).
Supervises borrowers, brokers, and internal partners to deliver services and meet customer needs.

Qualifications, Education, Certifications and/or Other Professional Credentials

Tentative start date 01/16/24
Willingness to work a schedule that is primarily Monday-Friday 1st shift.
One or more years of customer service or sales experience.
High School/GED

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Monday-Friday 8 AM to 5 PM during in office training. Post training, Monday - Friday 10 AM to 7 PM in office with potential flexible arrangements 1or 2 days/week based on 90-day performance.

Pay Rate: $20 per hour

Start date: January 16th 2024

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Citizens Glassdoor Company Review

3.6