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Cashier I (4320) - Citywide - (C00311)

Company Description

***11/26/2024 NOTE: Job ad clerically amended to reflect appropriate Terms of Announcement and Appeal Rights. If you have already applied, there is no need to submit another application

THIS IS A CITYWIDE EXAM

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Application Opening:  Tuesday11/26/24

Application Deadline:  Monday, 12/9/24 (11:59 PM, PST) 

Compensation Range: $64,922 - $78,910

ACTION REQUIRED:  Please complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of your employment application. https://forms.office.com/g/KMLi2sDs8e

Job Description

Under supervision, the Cashier I, receives receipts for and deposits money in varying amounts. The essential functions of this job include: receiving daily deposits and payments from individuals, corporation, federal, state and local governments; inspecting currency, checks, warrants and other financial instruments for completeness and accuracy; applying payments to proper tax types or accounts; reconciling daily collections including checks, cash and/or warrants to appropriate records/accounts; maintaining daily balance sheets on all transactions; and providing services to customers in person or over the phone in a professional and courteous manner.

Essential Duties and Responsibilities:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

  • Receives daily deposits and payments from a wide variety of sources; counts cash, checks and warrants received to issure amounts balance with receipts.
  • Inspects monies received for accuracy and correctness; prepares necessary forms for transmitting funds for deposit.
  • Maintains daily work sheets for all transactions.
  • Reconciles daily collections in order to assure that money for deposit is allocated to proper tax types or accounts.
  • Applies payments to proper tax types or accounts.
  • Processes large volume of payments.
  • Provides services to customers in person or over the phone.
  • May maintain revolving funds for payment of bills and the purchase of supplies.

Qualifications

Minimum Qualifications:

Experience: One (1) year (equivalent to 2,000 hours) of verifiable experience as a cashier receiving deposits, applying payments to proper accounts and reconciling collections.

NOTE: Experience such as a Cashier Grocery Checker, Restaurant Cashier, Store/Department Store Cashier, Gasoline/Service Station Cashier or other retail cashiering is not qualifying experience.

**ACTION REQUIRED:  Please complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of your employment application. https://forms.office.com/g/KMLi2sDs8e

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Examination (Weight: 100%)
Candidates deemed eligible and admitted to the selection process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas. 

Candidates must attain a minimum passing score on this test must be achieved in order to be placed/ranked on the Eligible List. 

The above multiple-choice test component is a standardized exam and, therefore, test questions and test answers are not available for public inspection or review.

Scores attained on this component are "banked" for three years, starting from the date of the examination, and are applicable to both the 4320 and 4321 Cashier positions. This means that, should you apply during this three-year time period for a 4320 and/or 4321 job opportunity, you will not be required to re-take this test component. If the selection process for a future 4320 or 4321 Cashier job announcement is held within one year of the date of this examination and it includes this test component, your score on this test component automatically will be applied to that announcement. Please note that separate passing points for this test component will be applied with respect to the 4320 and 4321 Cashier selection processes (i.e., a higher passing point is applied with respect to 0931 HR recruitments). However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take this test component. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another 4320 or 4321 Cashier job announcement for which this test component is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Additional Information

Eligibility List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Eligible List Duration: The eligible list resulting from this examination process will be 24 months.

To find Departments which use this classification, please see Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf (sfdhr.org)

Terms of Announcement and Appeal Rights:  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

WHERE TO APPLY

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. No other methods of application will be accepted.

**ACTION REQUIRED:  Please complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of your employment application. https://forms.office.com/g/KMLi2sDs8e

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Applicants will receive a confirmation email from [email protected] when their application is successfully submitted. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information:
If you have any questions regarding this recruitment or application process, please contact the analyst, Anita Nham, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Average salary estimate

$71916 / YEARLY (est.)
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$64922K
$78910K

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What You Should Know About Cashier I (4320) - Citywide - (C00311), City and County of San Francisco

If you've got a knack for numbers and enjoy providing top-notch customer service, the Cashier I role at the City and County of San Francisco might be just the position for you! Located at 1 Dr Carlton B Goodlett Place, this role is more than just handling cash; it's about being a vital part of the city's financial operations. In this engaging position, you'll receive and manage payments from a variety of sources, including individuals, corporations, and government entities. Each day will bring new challenges as you inspect and reconcile transactions, ensuring accuracy in your work. You’ll also get to assist customers both over the phone and in person, creating a positive experience for all. The role requires one year of verifiable cashier experience, showcasing your attention to detail and financial acumen. The compensation ranges from $64,922 to $78,910, and there is a robust support system on hand to help you grow in your career. As a Cashier I, you'll play a crucial part in helping shape the financial future of this vibrant city, all while enjoying the dynamic atmosphere that San Francisco has to offer. If you're excited to contribute to a community-focused organization and revel in the thrill of managing city finances, throw your hat in the ring for this amazing opportunity!

Frequently Asked Questions (FAQs) for Cashier I (4320) - Citywide - (C00311) Role at City and County of San Francisco
What qualifications do I need for the Cashier I position at the City and County of San Francisco?

To qualify for the Cashier I role at the City and County of San Francisco, candidates must have at least one year of verifiable experience in cashiering, particularly in handling deposits and payment applications. It's important to note that typical retail cashiering jobs will not meet this requirement. Strong attention to detail and customer service skills are essential for success in this position.

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What does a typical workday look like for a Cashier I in San Francisco?

A typical day for a Cashier I at the City and County of San Francisco involves receiving daily deposits, checking currency and checks for accuracy, and reconciling financial transactions. Additionally, you will need to interact with customers, whether in person or over the phone, providing them with assistance and ensuring their transactions are smooth and correct.

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How much does a Cashier I earn at the City and County of San Francisco?

The compensation for a Cashier I at the City and County of San Francisco ranges from $64,922 to $78,910 per year, depending on experience and qualifications. This offers a competitive salary for individuals interested in building a career in municipal finance.

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What kind of training is provided for the Cashier I position?

Employees hired as Cashier I at the City and County of San Francisco will receive comprehensive training to ensure they understand all relevant procedures, financial regulations, and customer service expectations. The training aims to equip each new hire with the necessary skills and knowledge for success in their role.

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Are there opportunities for advancement from the Cashier I role in San Francisco?

Yes! The City and County of San Francisco values employee development, and as a Cashier I, there are various paths for career advancement within the municipal finance department. Strong performance can lead to opportunities for additional responsibilities and higher-level positions.

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What benefits come with being a Cashier I with the City and County of San Francisco?

The City and County of San Francisco offers a robust benefits package, including health care, retirement plans, and paid time off. Employees can also enjoy a supportive work environment that emphasizes work-life balance and community engagement.

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What's the application process like for the Cashier I role at the City and County of San Francisco?

The application process for the Cashier I position involves submitting an online application along with a Minimum Qualification Supplemental Questionnaire (MQSQ) to demonstrate eligibility. After this, qualified candidates will need to complete a written multiple-choice examination as part of the selection process.

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Common Interview Questions for Cashier I (4320) - Citywide - (C00311)
Can you describe your experience managing cash transactions?

When answering this question, highlight specific roles where you handled cash, including your responsibilities in balancing cash drawers and reconciling transactions. Use quantifiable examples to illustrate your trustworthiness and attention to detail.

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How do you ensure accuracy in your financial transactions?

To effectively answer this, discuss your process for double-checking your work, verifying currency and payment types, and maintaining organized records. Mention any tools or methods you've employed to minimize errors in transactions.

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How would you handle a difficult customer situation over the phone?

Explain how you prioritize active listening and empathy in customer service interactions. Provide an example of a past experience where you successfully resolved a conflict, outlining the steps you took to address the customer's concerns and uphold the organization’s standards.

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What methods do you use to keep track of multiple transactions at once?

Describe organizational techniques such as maintaining daily work sheets, using digital spreadsheets, or any software that has helped you track transactions. Emphasize your multitasking ability and how it contributes to your effectiveness as a cashier.

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Tell me about a time when you identified an error in a transaction.

When discussing this, provide a concrete example where you uncovered a mistake, explain how you detected it, and describe the steps you took to rectify the situation. Highlight your vigilance and commitment to accuracy.

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How do you stay updated on relevant financial regulations?

Discuss any relevant training sessions, certifications, or resources you utilize to keep abreast of current regulations affecting your role as a cashier. Mention your commitment to continuous learning to ensure compliance.

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Why do you want to work as a Cashier I for the City and County of San Francisco?

Express your enthusiasm for contributing to a community-focused organization, discussing the importance of public service in your career goals. Share your interest in working in a dynamic financial environment and helping the citizens of San Francisco.

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How do you prioritize tasks during busy periods?

Focus on your ability to assess the urgency and importance of tasks. Describe any methods you use to ensure all customer needs are met while achieving efficiency in processing payments and transactions.

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What experience do you have with digital payment systems?

If applicable, describe any experience with electronic payment systems, software, or technologies. Highlight your adaptability to new technologies and willingness to learn in a fast-paced environment.

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How do you handle sensitive financial information?

It's crucial to emphasize your understanding of confidentiality protocols and data protection. Provide examples of how you have safeguarded sensitive information in past roles, demonstrating your professionalism and discretion.

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The mission of The San Francisco Department of Human Resources is to recruit, engage, and develop the City's workforce to meet the expectations and service needs of San Franciscans. DHR administers the City's civil service system, ensures payment ...

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EMPLOYMENT TYPE
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DATE POSTED
November 27, 2024

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