DPH Kaizen Promotion Office Director (0932 Manager IV)

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening – December 13, 2024
• Application Deadline – Application filing will close on or after December 30, 2024
• Salary – 0932 Manager IV (Range A Salary between $164,034 and $209,300)
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0932-153424

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The DPH Kaizen Promotion Office Director (KPO Director) has operational, development and oversight responsibilities to the Kaizen Promotion Office (KPO) specialists, fellows, and students. The KPO Director functions as part of the DPH KPO team coaching KPO specialists in lean principles, developing lean skills in daily management, continuous improvement, and the use of data for improvement. Under the direction of the Chief Performance Innovation, the KPO Director provides thought leadership in the transformation approach, and applies and implements lean management principles and behaviors. The KPO Director works effectively across the department to create and promote a culture of continuous improvement.  

Under direction of the Chief of Performance Innovation, the DPH Kaizen Promotion Office Director (0932 Manager IV), performs the following essential job functions:  

1. Serves as an expert in the transformation approach; provides thought leadership, applies and implements lean management principles department-wide by developing and deploying standards and methodologies to assure long-term impact.   
2. Develops and designs a daily management system (DMS); deploys corresponding training plan and provides coaching of unit teams and leaders in implementation. 
3. Supports department in the execution of strategic priorities and projects through use of lean methodologies and principles.
4. Supports, develops, and challenges management teams across the department in setting qualitative and quantitative targets for improvements for the department’s True North. 
5. Establishes and oversees a lean leadership fellows program to spread lean principles and concepts across the department. 
6. Defines core competencies and skillsets and tracks achievements for fellows, managers and supervisors, KPO specialists, and other experts. 
7. Supervises KPO leaders and specialists assigned to the KPO, developing them to become lean trainers and coaches.  
8. Organizes and supports the development of KPO and lean specialists across the department, developing a certification process to build capacity for a culture of continuous improvement. 
9. Collaborates with executive and department directors to develop curricula for leadership training for managers and supervisors.  
10. Facilitates events, seminars, conferences and/or trainings in collaboration with the KPO and training facilitators.  
11. Prepares the budget and justification for the costs of specific training and grant programs.  

The DPH KPO Director (0932 Manager IV) may perform other duties as assigned or required.

Required Minimum Qualifications (all applicants must verify that they meet both elements below):

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Five (5) years of professional experience implementing performance improvement methodologies, which must include three (3) years of experience supervising professionals

Education Substitution: Additional qualifying experience may substitute for up to two (2) years of education on a year for year basis. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Note: One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Experience implementing performance improvement methodologies in a healthcare setting
• Project management skills
• Data analysis skills
• Strong communication skills
• Experience implementing and coaching on lean principles and methods

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire (SQ) (Weight: 100%): Candidates who qualify will be invited to participate in a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job-related areas which may include but not be limited to: knowledge of performance improvement methodologies and lean management systems; knowledge of leadership development, lean behaviors, and behaviors; training, coaching, and program development skills; and ability to develop strong working relationships with executive leadership and front line staff.

The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses.

Candidates must achieve a passing score in order to continue in the selection process. Candidates will be placed on the confidential eligible list/score report in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

• Veterans Preference

• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst, Steven Scoles at [email protected] or (628) 271-6828. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.