Senior Digital Project Analyst, Mayor’s Office of Innovation (1053)

The Mayor’s Office of Innovation is a new initiative to work on specific strategies that will demonstrate innovation in action, and build innovation capacity Citywide, with an emphasis on data analysis, human-centered design thinking, and public-private partnerships.

The Innovation Team is focused on improving service delivery and city performance across the City through replicable, strategic projects in key policy areas like small business recovery, housing, and homelessness and mental health services.

Priority initiatives include: a customer journey and data insight project to demonstrate how City dollars are funding better outcomes through our non-profit partners; developing data-driven incentive programs for landlords to participate in housing vouchers; working with the Permit Center to improve coordination and accountability in permit timing and service delivery; or other design-centered, cross-departmental initiatives.

We are looking for an energetic and persistent Project Analyst to take the lead in coordinating and showing the power of data in bringing transparency and accountability to services, while keeping equity and ethical use of data at the forefront.

The Senior Digital Project Analyst is a member of the Mayor’s Office of Innovation. The program manager will drive key initiatives on n such as leading innovation roundtables with the Civic Bridge team, whose work includes measures to enhance civic engagement with tech leaders within the community.

The Senior Digital Project Analyst will assist with day-to-day operations and projects, working with team members that include data specialists, engineers, innovation analysts, and creative communications specialists.  The role coordinates closely not only with Innovation Team members, but also with the Office of Digital Services, the Chief Data Officer, the Mayor’s policy staff, and City departments.

Essential Functions

• Establish strong relationships with project stakeholders, including City staff, private and nonprofit sector leaders, and San Francisco residents
• Work closely with team members and partners to develop a project scope, deliverables, required resources, work plan, budget, and timing for the given initiative
• Coordinate and delegate cross-departmental initiatives
• Produce program reports for management and stakeholders
• Research specific policy areas that are priorities for the City and Mayor;
• Lead the idea-generation process to identify pain points and potential solutions, with an emphasis on human-centered design
• Provide support to City staff in the development and execution of implementation plans
• Ensure effective outcome and indicator measuring tools are used for performance monitoring and communicating progress to team members.

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience: Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable Qualifications

• Experience managing a high-performing team and driving progress towards implementation
• Direct experience working with senior leadership in a fast-paced organization
• The ability to thoughtfully communicate with and respectfully engage diverse stakeholders around a shared vision for achieving results
• A dedication to using innovative approaches to finding impactful solutions to the complex issues facing city governments and taking risks to test bold ideas, while emphasizing residents experience

Verification:

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants will be required to submit verification of qualifying education and experience during the recruitment and selection process. For information on how to verify experience and/or education requirements, including verifying foreign education credits or degree equivalency, please visit Verification of Experience and/or Education.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualification requirement by the final application deadline unless otherwise noted.

What else should I know?

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.

If this becomes necessary, only those applicants whose qualifications most closely meet the  Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

• Interested candidates are encouraged to apply as soon as possible, as this job announcement will close at any time, but not before Friday, November 15, 2024 at 11:59pm.

• Select the "Apply Now" button and follow instructions on the screen

For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All your information will be kept confidential according to EEO guidelines.

HR Analyst Information: If you have any questions regarding this recruitment or application process, please contact Connie Poon at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.