Shelter Project Supervisor - Dept. of Homelessness and Supportive Housing (TEX 1824)

• Application Opening: December 31, 2024
• Application Deadline: May close at anytime but not before January 14, 2025
• Work Location: Hybrid with onsite and remote weekly schedule
• Salary Range: $138,268 - $168,090

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

The Shelter Project Supervisor coordinates and leads several projects across the Shelter System, with a focus on supporting the shelter expansion goals in the Home By the Bay Plan.  These projects include planning and developing new and replacement shelter programs as well as program expansions and demobilizations, serving as the program lead for developing new shelter RFPs/RFQs and new grant agreements, leading special projects, maintaining up-to-date system policies and procedures, overseeing shelter referral systems, preparing reports and presentations, providing technical assistance and consultation to community organizations and service providers, assisting in interpreting, understanding, implementing and coordinating temporary shelter program goals and activities, coordinating with HSH's Contract Division to manage consistent and effective contracts with providers, and developing and implementing systems and best practices to support operation of programs. The Shelter Project Supervisor will also be responsible for supervising the Guest Placement Team and/or Shelter analysts. The Shelter Project Supervisor reports to the Manager of Temporary Shelters.

The Shelter Project Supervisor is an 1824 level position requiring a high level of technical skills and subject matter knowledge. A major function of the position is performing project management including project planning (developing project objectives, success metrics, stakeholders and roles (Gantt charts), scope and budget, deliverables, timeline, and communication plan), project scoping, writing project briefs, hosting project kickoff meetings, project road mapping, mapping project timeline, and task management. Additional functions will include developing grant agreements (Appendix A Scopes of Work and Appendix B budgets), RFPs/RFQs, policies and procedures, and new systems to streamline and improve workflows.

Essential duties include but are not limited to: 

• Plans and project manages the development and implementation of new and replacement shelter programs as well as program expansions and demobilizations.
• Supports the development of new RFPs/RFQs for provider services. 
• Supports the development of new grant agreements including Appendix A Scopes of Work and Appendix B Budgets.
• Makes hiring recommendations and on-boards new administrative and program analysts. 
• Supervises and trains Guest Placement team comprised of administrative staff including assignment of responsibilities, monitoring progress, and performance planning and evaluation. 
• Formulates, implements, and documents program guidelines and policies, procedures and quality assurance; develops policies and procedures for the program. 
• Provides quantitative and qualitative impact analysis of the temporary shelter portfolio. 
• Proposes and provides solutions to problems that arise within the section's portfolio. 
• Actively participates in the development and implementation of the Coordinated Entry System and the ONE system. 
• Prepares statistical analyses and reports to inform policy and funding decisions. 
• Participates in and represents the section at community, departmental and interdepartmental meetings; makes presentations to task forces and committees; serves as department liaison with outside agencies. 
• Assists in the development of policies and procedures within the Temporary Shelter Program section as well as HSH's Program Division. 
• Supports the adoption of new information systems to facilitate efficient and improved team workflows and communication.  
• Develop team calendar for tracking critical deadlines. 
• Other duties as assigned

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Five(5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Education Substitution: Additional qualifying full time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

Experience Substitution: Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Desirable Qualifications:
The listed desirable qualifications may be considered at the end of the selection process when applicants are referred for hiring.

• Understanding of Diversity Equity and Inclusion (DEI) in the development of social service programs and hiring practices.
• Experience working with a diverse workforce of people with different cultures, backgrounds and perspectives.
• Understanding of the San Francisco shelter delivery system; including family, adult, and TAY programs.
• Supervisory experience
• 2+ years of public or non-profit experience  involving complex analysis of housing, health, social programs and/or public policy.
• E experience with project budgets including agency contracting processes.
• Experience with harm reduction and trauma- informed methodologies and practices.
• Knowledge of research methods, including program evaluation.
• Knowledge of homeless services program policies and operations.
• Knowledge of project management software such as Asana.
• Outstanding verbal and written communication skills.
• Graduate degree in public administration, business administration, social work, or related field.
• Proficient in using Excel

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Adam Romoslawski at [email protected].

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.