Every year, millions of people interact with the City of Boston to do everything from finding information on City services to paying a parking ticket to starting a business. At Boston Digital Service, we believe these experiences should be easy to find, understand, and navigate.
The Department of Innovation and Technology (DoIT) provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. DoIT is focused on partnering with City departments to improve service delivery across the City. We’re a cross-functional team with a mission to better engage and communicate with our residents, improve the user experience of existing digital services, and build new systems.
As a Senior Digital Transformation Coach, you will transform the end-to-end delivery of critical services. You will lead, train, coach, and support departments to implement new policies, technologies, service plans, and organizational structures. You will hold primary relationship and change management responsibilities on cross functional teams that include software and UX designers, product managers, and technologists. You should have experience leading and facilitating process improvement projects and successfully managing organizational change.
Studies have shown that some people are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
BOSTON RESIDENCY REQUIRED. You must live within Boston city limits at the start of your employment.
Terms:
Union/Salary Plan/Grade: MM1-8
Hours per week: 35
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Are you ready to take your career to the next level as a Senior Digital Transformation Coach with the City of Boston? At Boston Digital Service, we believe that navigating city services should be as easy as pie. In this role, you will lead the charge to enhance the digital experiences for both employees and residents alike. You'll collaborate closely with various city departments to redefine service delivery by implementing innovative strategies and new technologies. With a strong focus on coaching and training, you will empower teams to adapt to new processes and improve efficiencies. You'll also analyze workflows to spot opportunities for improvement and help drive impactful organizational change. By leveraging your experience in software implementation and process improvement, you'll play a vital role in making city services more user-friendly and effective. Your expertise in agile methodologies will be invaluable as you oversee projects and ensure that key performance indicators are met. Being part of a cross-functional team, you will have the opportunity to make a significant difference in how Boston engages with its citizens, making every interaction smoother and more satisfying. Join us in revolutionizing the way people connect with their city—where your work truly matters and every day brings new opportunities for growth and impact.
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