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Application Support Specialist - job 1 of 4

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Job Description

Hours: Full Time- 35 Hours
Work Location: 30-30 Thomson Avenue, LIC, NY 11101

The NYC Department of Design and Construction, Technology and Innovation Division seeks an Application Support Specialist to report to the Executive Director of Service Delivery. The Applications Support Specialist will be responsible for providing guidance and support for various applications and end-user training on custom-built and off-the-shelf computer applications to help end users efficiently and effectively fulfill business objectives. Responsibilities include- Technical writing skills, troubleshooting applications and software issues for all internal business units and external partners; act as a liaison between end user and project management teams to facilitate resolution of issues; perform business analysis for Technology & Innovation tasks, as needed, to help develop new applications and maintain existing; provide end-user training, documentation, and video creation for current applications, as well the testing of new or modified applications.

Authorization to work in the United States is required for this position. NYC Department of Design and Construction does not provide sponsorship for international employees for visa applications, extensions or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position, at the time of application.

All applicants, including City Employees:
Please go to NYC Government Jobs | Explore Careers | City of New York, go to Search for Open Jobs, and type in the Job ID # listed above. Submit job application as prompted. Do not apply via Employee Self-Service (ESS), e-mail, mail, or fax your resume to DDC directly.

IT PROJECT SPECIALIST - 95710

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or

4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)

min

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$60000K

$80000K

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What You Should Know About Application Support Specialist, City of New York

Are you ready to step into the dynamic world of city development and technology? The NYC Department of Design and Construction is excited to announce an opportunity for an Application Support Specialist right here in New York City, NY. As an Application Support Specialist, you will play a crucial role in supporting various applications and providing friendly guidance and training to end-users on both custom-built solutions and off-the-shelf software. You'll be the bridge connecting end-users to project management teams, ensuring that any application or software issues are swiftly resolved. Your expertise will shine as you perform business analysis for Technology & Innovation initiatives, helping to develop new applications and maintain existing ones. Not only will you create documentation and engaging video tutorials, but you'll also design end-user training programs, making technology more accessible to everyone involved. To thrive in this full-time role, a degree in computer science or a related field is essential, along with several years of relevant experience. The NYC Department of Design and Construction values diversity and is committed to fostering an inclusive environment. If you’re passionate about leveraging technology for better city living, this may be your perfect match. Join us at 30-30 Thomson Avenue, LIC, NY, and let's make a difference together!

Frequently Asked Questions (FAQs) for Application Support Specialist Role at City of New York

What are the main responsibilities of the Application Support Specialist at NYC Department of Design and Construction?

The Application Support Specialist at NYC Department of Design and Construction is tasked with providing comprehensive guidance and support for various applications. This includes troubleshooting software issues, acting as a liaison between end-users and project management, performing business analysis, and delivering end-user training and documentation.