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Case Coordinator, Office of Nightlife

Job Description

Agency Description:
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Position Overview:
The Office of Nightlife is a dedicated liaison between the city government and New York City’s nightlife community of businesses, workers, performers, patrons, and residents. The Case Navigator at the Office of Nightlife, reporting to the Executive Director, will work to support nightlife businesses with compliance issues as observed by other City agencies through the CURE (Coordinating Unified Resolution with Establishments) initiative. CURE supports businesses with an education-first approach to quality-of-life issues and community complaints.

Key Responsibilities:
- Manage a database of casework, outreach, and communications intake done by Office of Nightlife staff for all CURE cases, maintaining detailed activity records to document and track communication with active and completed cases.
- Monitor the CURE request form for City agency referrals and conduct initial outreach to CURE-involved businesses to identify issues.
- Provide initial internal assessment within three business days of acquiring a case and communicate information that is relevant, accurate, clear, and thorough to the Executive Director.
- Work with other agency partners, including NYPD precinct officials, to engage nightlife establishments that have been observed as having an elevated level of incidents and community complaints to engage in the CURE process.
- Liaise with appropriate City agency partners to respond to nightlife businesses’
compliance needs with education and support as necessary.
- Research cases as comprehensively as needed, in order to thoroughly understand the concerns raised and the potential remedies.
- Provide a supportive client experience and timely client-focused case management for nightlife businesses engaged in the CURE process as well as other nightlife businesses that contact the Office of Nightlife seeking assistance.
- Schedule and participate in constituent meetings with nightlife establishments, agency partners, and community partners as needed.
- Coordinate with SBS outreach on events and community/industry engagement.

Preferred Skills:
- Enthusiasm about the mission of the Office of Nightlife able to engage with detail-level enforcement agency staff and nightlife business operators in a professional, responsive, and organized manner.
- Strong communication, interpersonal, and organizational skills and the ability to work in a collaborative, fast paced environment managing multiple time-sensitive projects.
- Experience in relationships of nightlife industry, working with nightlife industry, experience working with small businesses.
- Understand city and state agency regulatory processes and personnel.
- Bachelor’s degree with a minimum of four (4) years’ work experience in government, advocacy, public policy, public administration, or a related field.
- Master’s degree with a minimum of two (2) years’ relevant work experience.
- Experience with data management systems such as customer relations management (CRM) is preferred.

How to Apply:

All Applicants: Apply through https://cityjobs.nyc.gov/ search for Job ID: #695136

Current SBS Employees: Please email your resume and cover letter including the following subject line:
Case Coordinator Office of Nightlife and send to [email protected]


Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

If you are unable to apply via NYC Jobs, you can email your cover letter and resume to [email protected] with the following in the subject line: Case Coordinator, Office of Nightlife.

If you do not have access to email, mail your cover letter & resume to:
NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006


Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a.

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Case Coordinator, Office of Nightlife, City of New York

Are you passionate about New York City nightlife and eager to make a meaningful impact? The Department of Small Business Services is on the lookout for a dedicated Case Coordinator for the Office of Nightlife. In this exciting role, you'll be at the forefront of fostering positive relationships between the city's nightlife community and various city agencies. Working closely under the guidance of the Executive Director, you'll not only manage a comprehensive database associated with nightlife businesses involved in the CURE initiative, but you'll also serve as a crucial point of contact for those navigating compliance challenges. Your responsibilities will include providing timely assessments, facilitating outreach for community complaints, and liaising with other agency partners such as the NYPD. This job is perfect for someone who thrives in a fast-paced environment, as you'll be juggling various outreach efforts and projects designed to enhance the overall experience of nightlife establishments. If you're someone who possesses strong organizational skills, loves collaborating with diverse teams, and has a keen understanding of the nightlife industry, this might just be your next big adventure. Join us in helping to create a vibrant, safe, and compliant nightlife scene in New York City!

Frequently Asked Questions (FAQs) for Case Coordinator, Office of Nightlife Role at City of New York
What are the main responsibilities of a Case Coordinator at the Office of Nightlife?

As a Case Coordinator at the Office of Nightlife, your primary responsibilities will include managing a database of casework, conducting outreach to nightlife businesses regarding compliance issues, and conducting thorough initial assessments of cases. You will also collaborate with various city agencies, monitor community complaints, and provide excellent client-focused case management.

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What qualifications are required for the Case Coordinator position in the Office of Nightlife?

To qualify for the Case Coordinator role in the Office of Nightlife, candidates should possess a bachelor's degree along with at least four years of relevant work experience in fields like government, public administration, or advocacy. Alternatively, a master's degree with two years of experience can also suffice. Familiarity with data management systems, like CRM, is preferred.

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How does the Case Coordinator support nightlife businesses in compliance issues?

The Case Coordinator supports nightlife businesses by providing an education-first approach to compliance issues and assisting them in navigating the CURE initiative. This includes collaborating with city agencies to help businesses understand regulations, maintain compliance, and resolve community complaints effectively.

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What skills are essential for a Case Coordinator in the Office of Nightlife?

Essential skills for a Case Coordinator in the Office of Nightlife include strong communication abilities, experience in relationship management within the nightlife industry, excellent organizational skills, and a collaborative spirit to manage multiple projects effectively while engaging with diverse stakeholders.

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What impact does the Office of Nightlife aim to achieve through the Case Coordinator role?

The Office of Nightlife aims to foster a safer, more informed nightlife community through the Case Coordinator role. By providing support and guidance to businesses, the Coordinator facilitates a better understanding of compliance issues, ultimately leading to improved community relations and a vibrant nightlife experience for all.

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Common Interview Questions for Case Coordinator, Office of Nightlife
Can you describe your experience with case management?

In answering this question, highlight specific examples from your previous roles where you successfully managed cases, detailing how you organized information, tracked progress, and ensured timely follow-ups. Discuss any databases or systems you used to maintain case records.

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How would you handle a difficult nightlife business that is resistant to compliance recommendations?

A good approach involves active listening and empathy. Explain how you would engage with the business to understand their concerns, provide clarity on the compliance requirements, and illustrate the benefits of adhering to guidelines, fostering a collaborative problem-solving environment.

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What strategies would you use to build relationships with nightlife stakeholders?

Discuss the importance of engagement through frequent communication and participation in nightlife events. Explain your approach to networking, listening to their needs, and finding common interests to foster trust and collaboration among various stakeholders.

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What measures would you take during the initial assessment of a case?

Outline your plan for gathering detailed information about the case, collaborating with involved parties, and determining key issues quickly. Highlight the importance of clear communication and maintaining records throughout the assessment process.

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Can you share an example of how you successfully managed multiple projects under tight deadlines?

Provide a specific example where you prioritized tasks effectively, utilized tools to track deadlines, and collaborated with team members to delegate responsibilities, ensuring all projects were completed successfully and on time.

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How would you approach inter-agency collaboration?

Discuss your approach to cultivating cooperative relationships with different agencies, emphasizing the importance of communication, understanding their processes, and being proactive in addressing issues.

Join Rise to see the full answer
What tools or systems do you have experience with for data management?

Be specific about the data management systems you've worked with, such as CRM platforms. Explain how you used these tools to maintain case records, track communications, and enhance efficiency in your previous roles.

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How do you stay informed about regulatory changes affecting nightlife businesses?

Mention your methods for staying updated on regulatory changes, whether through professional networks, government agencies, or industry publications. Highlight your commitment to sharing this information with involved parties to ensure compliance.

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How would you ensure a positive client experience for nightlife businesses?

Emphasize your client-focused approach by discussing how you would take the time to understand their concerns, provide clear guidance, and remain accessible for follow-ups, ensuring they feel supported throughout the compliance process.

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What motivates you to work in the nightlife sector?

Reflect on your passion for nightlife and community engagement, discussing how this role allows you to contribute positively to cultural experiences while helping businesses thrive in compliance with regulations.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
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DATE POSTED
December 27, 2024

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