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Clerical Associate - job 1 of 3

Job Description

***CANDIDATES MUST BE SERVING PERMANENTLY IN THE TITLE OF CLERICAL ASSOCIATE WITH NYC DEPARTMENT OF TRANSPORTATION OR BE REACHABLE ON THE LIST FOR EXAM #3971, OR BE ELIGIBLE UNDER THE 55A PROGRAM.***


Responsible for assignments that are associated with Roadway Repair and Maintenance (RRM) Administration – Personnel unit. RRM Administration is responsible for personnel matters of approximately 1,400 employees, mostly laborers. Duties include, but not limited to: Perform moderately difficult data entry and retrieval utilizing MS Excel and Access. prepare typed forms and letters utilizing MS Word, prepare Word or PDF version for electronic storage. Create and organize various spreadsheets including large scale, detailed data comparison and analysis. Prepare communications of those analysis through tables, summaries, and other reports. Type letters, memos, and transfer forms. Monitor submission of time sensitive documents. Utilize employee roster database. Communicate effectively with operational field staff to ensure employee compliance with various personnel requirements. Document and follow up with field locations to ensure deadlines are met, including sign sheets and other required verifications. Assist with distribution of pertinent information, notices, and flyers, and promotional goods to field locations.
Utilize MS PowerPoint for assisting with presentations and manuals. Provide auxiliary telephone coverage and auxiliary meeting room management. Conduct research involving electronic (various databases) and paper records. Make calls to solicit documents, perform timely filing of paper documents; operate copier, scanner, and fax-machine.
Selected candidate will assist fellow co-workers with additional miscellaneous clerical duties as needed such as printing, copying, responding to telephone inquiries.

To Apply: All resumes are to be submitted electronically. No phone calls or personal inquiries permitted. All applicants please go to https://cityjobs.nyc.gov and search for Job ID #638984. Only those applicants under consideration will be contacted. Most public libraries have computers available for use. For more information about DOT, visit us at: www.nyc.gov/dot.

Hours: 35 hours/Week

Location: 55 Water Street, New York, NY 10041

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About Clerical Associate, City of New York

Are you ready to take your clerical skills to the heart of New York City? As a Clerical Associate with the NYC Department of Transportation, you'll be a vital part of the team overseeing Roadway Repair and Maintenance administration. This position isn't just about data entry; it's about creating a seamless workflow for approximately 1,400 employees, predominantly laborers. Your responsibilities will include moderately complex data entry and retrieval using MS Excel and Access, crafting documents in MS Word, and ensuring meticulous organization of spreadsheets that allow us to analyze large amounts of data. Communication is key, and you'll monitor the submission of time-sensitive documents while liaising effectively with field staff to ensure everyone complies with personnel requirements. Whether you're preparing reports, summaries, or engaging presentations with MS PowerPoint, your contributions will help keep our operations running smoothly. Plus, you'll have the chance to assist with various clerical tasks, from filing to managing phone inquiries. Being part of this inclusive and diverse work environment means you'll contribute to essential public services while growing your career in a supportive setting. The position is full time at 35 hours a week, based in the bustling Lower Manhattan at 55 Water Street. If this sounds like your ideal job, we invite you to apply and be a part of the changing landscape of New York City’s infrastructure.

Frequently Asked Questions (FAQs) for Clerical Associate Role at City of New York
What are the main responsibilities of a Clerical Associate at the NYC Department of Transportation?

As a Clerical Associate at the NYC Department of Transportation, your primary responsibilities will include performing data entry and retrieval using MS Excel and Access, preparing various documents in MS Word, and analyzing large sets of data. You'll also monitor time-sensitive document submissions, communicate with operational field staff to ensure compliance with personnel requirements, and assist in the distribution of notices and promotional materials. This role is crucial for supporting the personnel unit that oversees around 1,400 employees.

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What qualifications do I need to apply for the Clerical Associate position at NYC DOT?

To qualify for the Clerical Associate position at the NYC Department of Transportation, applicants must possess a four-year high school diploma or its equivalent and have at least one year of satisfactory clerical experience. Additionally, strong keyboard skills, including the capability to type at a minimum of 100 keystrokes (or 20 words) per minute, are essential to succeed in this role.

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What software skills are required for the Clerical Associate job at NYC DOT?

Candidates for the Clerical Associate position at the NYC Department of Transportation should be proficient in Microsoft Office applications, particularly Excel, Word, and Access. Experience with PowerPoint is also beneficial for assisting with presentations and internal documents. Familiarity with additional clerical tools and databases will further enhance your capability to perform the role effectively.

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How can I apply for the Clerical Associate position at the NYC Department of Transportation?

To apply for the Clerical Associate position at the NYC Department of Transportation, you will need to submit your resume electronically. Make sure to visit the official City of New York employment website, search for Job ID #638984, and follow the application instructions provided. Please note, no phone calls or personal inquiries are permitted during the application process. Make sure to utilize available public resources if you need assistance with online submissions.

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What is the working environment like for a Clerical Associate at NYC DOT?

The working environment for a Clerical Associate at the NYC Department of Transportation is supportive and inclusive. It fosters a diverse workforce committed to public service. You'll collaborate with a dedicated team managing personnel matters and be part of an essential unit that engages with field staff and administration. The atmosphere prioritizes cooperation, professional growth, and a strong commitment to delivering quality public services.

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Common Interview Questions for Clerical Associate
Can you describe your experience with data entry and analysis in previous clerical roles?

When answering this question, provide specific examples of your previous roles where you handled data entry. Detail the software you used, such as MS Excel or Access, and discuss how you organized data for analysis. Highlight any particular achievements, like accuracy rates or streamlined processes you developed.

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How do you ensure accuracy when preparing documents and reports?

Discuss your methods for double-checking your work, such as reviewing documents multiple times, using spell check, and cross-referencing data. You could mention any systems you follow that help ensure thoroughness in your reporting and document preparation.

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What techniques do you use for effective communication with field staff?

You can share your approach to communication, such as being clear and concise in your instructions, and using various communication channels like emails, meetings, or digital tools. Give examples of how you have resolved misunderstandings or followed up on outstanding issues in the past.

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How do you prioritize your tasks when handling multiple deadlines?

Explain your process for prioritizing tasks, such as using to-do lists or project management tools to keep track of deadlines. Give examples of how you have handled tight schedules in the past and how prioritization improved your workflow.

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What experience do you have working with Microsoft Office applications?

Discuss your proficiency with specific Microsoft Office applications relevant to the role, focusing on your experiences with Excel for data analysis, Word for document preparation, and PowerPoint for presentations. Providing examples of notable projects can illustrate your comfort level with these tools.

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Can you describe a challenging clerical task you successfully completed?

Share a specific example of a challenging clerical task where you demonstrated problem-solving skills. Describe the situation, what made it challenging, and the steps you took to overcome those obstacles leading to a successful outcome.

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How do you handle constructive criticism regarding your work?

Focus on your willingness to accept constructive feedback and how it has influenced your professional growth. Provide an example of a time you received criticism, how you handled it, and the improvements you made as a result.

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What strategies do you have for maintaining organization in a fast-paced environment?

Discuss the techniques you use to stay organized, such as keeping a digital filing system, using calendar reminders, and categorizing tasks. Mention how these strategies have helped you succeed in previous fast-paced clerical roles.

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How do you approach team collaboration in a clerical setting?

Share your thoughts on the importance of teamwork and how you foster collaboration with colleagues. Give examples of successful projects where teamwork was essential and discuss how you actively contributed to shared goals.

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Can you give an example of how you’ve improved a clerical procedure?

Provide a specific instance where you identified an inefficiency in a clerical process and detail how you proposed and implemented improvements. Discuss the positive outcomes your changes brought to the workflow or productivity during this situation.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 13, 2025

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