Automotive General Service Technician - job 1 of 2

As an Automotive General Service Technician at Monro, Inc., your primary responsibilities include changing and installing tires, performing oil changes, inspecting and rotating tires, and conducting basic automotive maintenance such as battery installations. You will receive comprehensive training for these tasks to build your expertise in the field.

To qualify for the Automotive General Service Technician position at Monro, Inc., you should have a high school diploma or GED, basic automotive experience, and a valid driver's license. While having your own set of mechanics tools is preferred, you can also participate in a tool purchase program offered by the company.

Monro, Inc. is dedicated to your career growth as an Automotive General Service Technician. Through on-the-job training and access to Monro University, you can earn certifications and develop leadership skills, positioning you for advancement within the company as you gain experience and demonstrate your abilities.

Success as an Automotive General Service Technician at Monro, Inc. hinges on personal qualities such as a positive attitude, a willingness to collaborate with teammates, and strong problem-solving skills. Additionally, you should be comfortable working with your hands and managing physical activities like lifting and standing for extended periods.

Monro, Inc. offers a comprehensive benefits package to Automotive General Service Technicians that includes health and dental insurance, a 401K retirement plan with company match, paid vacation, paid holidays, employee discounts, and opportunities for career development. These benefits are designed to support you both professionally and personally.

When answering this question, consider sharing specific work experiences related to tire changes, oil changes, or any basic automotive repairs. Highlight your hands-on involvement and any relevant training that can demonstrate your familiarity with automotive procedures, showing how your background aligns with Monro's needs.

Emphasize your customer service skills by discussing an example where you successfully resolved a conflict or enhanced customer satisfaction. Mention your approach to listening actively, empathizing with the customer's situation, and offering solutions that align with Monro's commitment to a 5-star guest experience.

Focus on qualities such as attention to detail, hands-on problem solving, and teamwork. You can mention that these traits not only contribute to job efficiency but also ensure that customer vehicles receive the quality care they deserve at Monro, Inc.

Discuss your personal commitment to safety standards in automotive service. Talk about your understanding of using tools properly, following safety protocols, and recognizing the importance of creating a safe environment for both you and your colleagues at Monro, Inc.

Share a specific instance where your contributions helped the team meet an objective, whether it was during a group project, in a previous job, or in a training environment. Illustrate your collaborative spirit and emphasize how working with others leads to greater success in maintaining vehicle performance and guest satisfaction.

Explain your meticulous approach to tasks—how you double-check your work, ensure proper installation of parts, and validate your repairs. This can reflect the culture of quality and care at Monro, Inc., demonstrating that you're committed to delivering 5-star experiences.

Express your enthusiasm for continuous learning and skill development. Share your willingness to take advantage of training programs, like those provided at Monro University, and your eagerness to apply new knowledge practically in the field.

Identify specific tasks you've performed, such as oil changes, tire rotations, or fluid checks. Even if your experience is limited, underscore your willingness to learn and your foundational understanding of automotive care, which is crucial at Monro, Inc.

Convey your enthusiasm for automotive service, the team-centered culture at Monro, and the growth opportunities available within the company. Mention how Monro's commitment to a 5-star guest experience resonates with your personal work ethic.

Outline your strategies for prioritizing tasks, such as creating to-do lists, tracking progress, and effective time management. Stress that organization is vital for both your work efficiency and for providing excellent service to Monro's guests.