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Customer Service Representative - job 2 of 2

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Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR HAVE TAKEN THE BRIDGE EXAM WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CLERICAL ASSOCIATE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Customer Operations Division has oversight of the DOF business centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Land Records Division maintains all official records of Real and Personal property transfers such as deeds, mortgages, and leases.

The Land Records Division records (annually) approximately 500K documents and collects revenue of $5 Billion. Units in the division include Cashiers, Customer Service, Examination, Quality Review and the Research and Correction Unit.

The selected candidate's duties and responsibilities for this position include, but are not limited to:
- Assisting customers in the public area with the preparation of the required cover pages for document submissions.
- Intake, scan and return documents presented to the City Register offices for recording by mail or in person.
- Process certified document requests.
- Pulling microfilm/ microfiche and Land Records books upon request.
- Refiling and keeping Land Records books in the library area in order.
- Cashiering and opening mail.
- Researching property ownership.
- Working on Special projects in the division as needed.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Customer Service Representative, City of New York

Are you passionate about helping others and ensuring that they receive top-notch service? The NYC Department of Finance (DOF) is seeking a Customer Service Representative to join our dynamic Customer Operations Division. Located in the vibrant heart of New York City, this position plays a crucial role in maintaining the integrity of our tax revenue system while providing exceptional assistance to the public. As a Customer Service Representative, you'll have the opportunity to aid customers in navigating essential processes, from preparing required documents to handling certified document requests. Your attention to detail will shine as you assist with the scanning and intaking of documents presented to our City Register offices, ensuring accuracy at every step. You'll also delve into property ownership research, helping clients understand their records more clearly. With responsibilities spanning cashiering and maintaining order in our Land Records library, each day brings fresh challenges and accomplishments. You'll become part of a dedicated team that manages vital city operations, contributing to the processing of significant revenues of around $5 billion annually. If you have a high school diploma or equivalent, one year of clerical experience, and a knack for typing at least 100 key strokes per minute, we want to hear from you! At the DOF, we value diversity and work hard to create an inclusive environment for all employees. Join us and make a meaningful impact in your community while advancing your career in a supportive atmosphere.

Frequently Asked Questions (FAQs) for Customer Service Representative Role at City of New York

What are the main responsibilities of a Customer Service Representative at NYC Department of Finance?

As a Customer Service Representative at the NYC Department of Finance, your main responsibilities will include assisting customers with document submissions, processing certified document requests, and helping to keep the Land Records organized. You will be actively engaged in cashiering duties, intake scanning, and researching property ownership, making each day varied and interesting.