ENROLLMENT SUPERVISOR

Former New York City Mayor Bill de Blasio launched a New York City municipal identification card, IDNYC, which is available to all New Yorkers. IDNYC aims to bridge the gap of those New Yorkers who don’t have easy access to government issued photo identification, as well as drive access to both public and private resources.

IDNYC is seeking two (2) Community Coordinators who will function as an Enrollment Supervisors.

Working under direction of an Enrollment Intake Director, IDNYC, with some latitude for the exercise of independent judgment and initiative, the Enrollment Supervisor will manage IDNYC enrollment intake operations at a portfolio of walk-in, mobile command center and homebound locations around the city.

Reporting directly to the Enrollment Intake Director, the Enrollment Intake Supervisor will:

- Manage IDNYC enrollment intake operations at a portfolio of walk-in, mobile command center and
homebound locations around the city.

- Support the hiring of personnel for those locations, including recruitment efforts, onboarding,
development of performance expectations, and orientation.

- Manage and support the training of personnel under management, ensuring that staff at all levels
has the necessary expertise in procedures, program rules and guidelines, and technology to do
their jobs effectively.

- Provide regular reports on staff performance to the Enrollment Intake Director.

- Contribute to the development of standard operating procedures and service level objectives for
all walk-in centers, ensuring that individual staff performance objectives tie back to what is laid out
in these documents.

- Manage teams of enrollment intake personnel at walk-in locations, ensuring that they work
efficiently and accurately while providing a high degree of customer service.

- Flag and make recommendations, policy and procedural edits to Enrollment Directors and program
leadership on documents based on observations made at enrollment centers.

- Work with program leadership to scale operations based on demand, ensuring that the program
locations are adequately staffed in order to meet the needs of applicants.

- Monitor performance of non-HRA staff conducting enrollment intake at the assigned locations,
and identify any training or performance management issues that need to be escalated to the
Enrollment Intake Director to be addressed with partner agencies.

- Ensure that strong safeguards are in place to prevent disclosure of confidential applicant data to
unauthorized parties.

- Will be in the field more than up to 8075 percent of the time for site inspections and onsite
supervision.

- Selected candidates must be willing to work flexible schedules which includes evenings
and weekends.

- Travel within all 5 boroughs of NYC is required.


Work location:
Various locations throughout NYC

Hours/Shift:
hours and shifts vary by site

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.