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Operations Associate - job 2 of 4

Job Description

IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR PROVIDE PROOF OF FILING FOR THE NYC BRIDGE EXAM #3971 OR #4977 WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Sheriff’s Office serves and enforces court mandates, orders of protection, warrants, decrees, and property seizures. Additionally, the Sheriff’s Office conducts criminal investigations of real property fraud, tax crimes, and the trafficking of illegal and untaxed tobacco products and synthetic narcotics, and monitors defendants referred by the courts for electronic monitoring.

The Office of the Sheriff, Marshal Enforcement Unit, conducts operations such as booting, towing and auctioning of vehicles that have outstanding parking violations judgment debt. Marshals and Deputies also receive executions and patrol the streets in all five boroughs using the License Plate Reader (LPR) that are mounted on vehicles which scan license plates checking for scofflaws.

Duties will include, but are not limited to the following:

-Respond to inquiries from the Sheriff's office, city marshals, the DOF, and the public
-Supervises a small unit or groups engaged in clerical activities.
-Assign and review the work of subordinates, generally responsible for the satisfactory completion of the work performed in the unit or group.
-Serve as principal assistant to a supervisor of a large section.
-Performs moderately difficult and responsible clerical work in maintaining and checking various kinds of records.
-Assists in arranging of services and activities in connection with receptions and other public functions, for the New York City Sheriff's office.
-Performs responsible clerical work in areas such as personnel administration, account and budgeting, by processing, recording and maintaining records.
-Process payments from the public in the form of cash and non-cash remittances.
-Answer telephone calls and maintain personnel records for field locations.
-Replenish supplies and maintain shop inventory.
-Utilize typing, word processing or other automated office systems.
-Compile and maintain central file data for reports.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CLERICAL ASSOCIATE - 10251

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Associate, City of New York

Are you ready to jump into an exciting role as an Operations Associate with the NYC Department of Finance (DOF) in the bustling heart of New York City? In this position, you'll play a vital role in ensuring that the city's tax revenue laws are administered with transparency and efficiency. As part of this dynamic team, your main responsibilities will include responding to inquiries from the Sheriff's Office and assisting with clerical tasks within a small team. You'll supervise a group engaged in various clerical activities, where you'll assign and review work to ensure everything runs smoothly. Collaboration is key in this role as you will be serving as a principal assistant to a supervisor, performing moderately difficult clerical work while managing personnel records and supporting public functions for the Sheriff's Office. Your organizational skills will shine as you process payments, maintain records, and compile essential data for reports, all while using automated office systems. This is more than just a job; it's an opportunity to contribute to the community and work with a diverse group of individuals committed to integrity and public service. Join us in making a difference while advancing your career in a supportive and inclusive work environment at the NYC Department of Finance. If you're passionate about public service and possess the necessary qualifications—such as a high school diploma and clerical experience—apply today and start your journey with us!

Frequently Asked Questions (FAQs) for Operations Associate Role at City of New York
What responsibilities can I expect as an Operations Associate at the NYC Department of Finance?

As an Operations Associate at the NYC Department of Finance, you will be responsible for supervising clerical activities, responding to inquiries from the Sheriff's Office and the public, and assisting in various administrative tasks. You will play a key role in ensuring proper record maintenance, processing payments, and supporting public functions, which are all crucial for the efficiency of city services.

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What qualifications are required for the Operations Associate role at the NYC Department of Finance?

To qualify for the Operations Associate position at the NYC Department of Finance, candidates must possess a four-year high school diploma or its equivalent and at least one year of satisfactory clerical experience. Additionally, keyboard familiarity with a typing ability of a minimum of 100 keystrokes per minute is required for effective performance in this role.

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How does the NYC Department of Finance ensure employee diversity for the Operations Associate position?

The NYC Department of Finance is committed to inclusivity and promotes diversity in recruitment and retention. The organization fosters an environment free from discrimination and harassment based on various characteristics, ensuring a workplace where diverse talents can thrive and contribute positively to city services.

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What skills will be beneficial for an Operations Associate at the NYC Department of Finance?

Key skills for an Operations Associate at the NYC Department of Finance include strong organizational abilities, effective communication skills, and proficiency in clerical tasks using automated office systems. Being detail-oriented and capable of supervising a small team will also enhance your effectiveness in this role.

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What is the working environment like for an Operations Associate in New York City?

The working environment for an Operations Associate at the NYC Department of Finance is collaborative and fast-paced. Employees work as part of a team dedicated to serving the public and managing city resources responsibly. The role also offers opportunities for professional development and engagement within a diverse workforce.

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Common Interview Questions for Operations Associate
Can you describe your experience in supervising clerical activities as an Operations Associate?

When answering this question, focus on specific instances where you've led a team or assigned tasks, highlighting your ability to delegate effectively and ensure quality work. Emphasize how your supervision contributed to achieving departmental goals or enhancing productivity.

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How do you prioritize multiple tasks in a busy office environment?

For this question, illustrate your organizational skills and ability to assess urgency. You can share concrete examples of previous experiences where you successfully managed competing deadlines, utilized task management tools, or communicated with your team to stay on track.

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What strategies do you use for maintaining accurate records and data?

Discuss your methodical approach to record-keeping, such as regular audits or using software tools to ensure data integrity. Illustrate this with examples of how your meticulous attention to detail has benefited your previous roles or improved accuracy in past projects.

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How would you handle a difficult interaction with a member of the public?

In your response, highlight your communication skills and customer service orientation. Share a real-life experience where you resolved a challenging situation, demonstrating empathy, patience, and effective problem-solving skills that led to a positive outcome.

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Can you provide an example of a time when you implemented a new process or improved an existing one?

Use this opportunity to showcase your initiative and critical thinking. Discuss a specific instance where your suggestions led to increased efficiency, whether through the introduction of a new tool or process. Explain the impact of your actions and any measurable results.

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What software tools are you familiar with for clerical work?

Be prepared to name specific software applications you've used, such as word processing and spreadsheet tools, and discuss your proficiency level with each. Mention any experience with database management systems or other automated office systems relevant to the Operations Associate role.

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How would you describe your attention to detail?

This question allows you to express your strengths in meticulousness. Provide examples of how your attention to detail has impacted your work, such as catching errors that others missed or contributing to overall project success thanks to your thoroughness.

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What motivates you to work in public service, particularly within the NYC Department of Finance?

Your response should convey genuine passion for community service. Share personal motivations that align with the mission of the NYC Department of Finance and discuss how the role of Operations Associate fits into your career aspirations and desire to make a positive impact.

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How do you ensure confidentiality when handling sensitive information?

Highlight your understanding of confidentiality protocols and any previous experience with sensitive data. Explain the practices you implement to maintain privacy, such as secure document handling, limited access permissions, and adherence to organizational guidelines.

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What do you see as the biggest challenges faced by an Operations Associate?

Acknowledge common challenges such as high volumes of inquiries or tight deadlines. Then, discuss strategies to tackle these challenges effectively, focusing on staying organized, utilizing resources efficiently, and maintaining a positive attitude to foster a collaborative environment.

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EMPLOYMENT TYPE
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DATE POSTED
April 21, 2025

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