Small Accounts Manager

The Small Accounts Manager at City Wide Facility Solutions is tasked with managing client relationships, ensuring client satisfaction, and supervising contractor performance. The role includes negotiating contracts, training new clients, conducting site inspections, and developing long-lasting relationships, thus leading to improved service outcomes.

To qualify for the Small Accounts Manager role at City Wide Facility Solutions, applicants should have 2-4 years of sales and management experience, preferably in facility management or building maintenance. A high school diploma is required, although a Bachelor's degree is highly desirable. Strong communication skills and a detail-oriented mindset are essential for success in this role.

The salary for the Small Accounts Manager at City Wide Facility Solutions ranges from $55,000 to $65,000, with the potential for uncapped commission. Top performers can expect total compensation to grow significantly in the following years, reaching up to $120,000.

A Small Accounts Manager at City Wide Facility Solutions has the opportunity for growth, with a clear path to advance into a Facility Solutions Manager role within 9-12 months. This encourages leadership and fosters professional development within the company.

City Wide Facility Solutions provides a comprehensive benefits package for Small Accounts Managers, which includes dental, medical, and vision insurance, life insurance, a 401k plan with a 4% match, and 8 paid holidays, among other perks. Employees are also provided with company-issued equipment to facilitate their work.

In prioritizing client needs as a Small Accounts Manager, it's crucial to assess each client's service level and urgency. I would implement a tracking system within our CRM to ensure timely follow-ups on client requests, always making sure to communicate effectively with contractors about priority tasks.

My experience with client retention strategies includes actively engaging clients through regular check-ins and quality surveys. At City Wide Facility Solutions, I would leverage client feedback to refine our services, ensuring our offerings meet their evolving needs and maintaining long-term partnerships.

To evaluate contractor performance, I employ a combination of on-site inspections, compliance checks, and client feedback analysis. Regular assessments help identify areas of improvement, and follow-ups ensure that we consistently uphold the high service standards expected at City Wide Facility Solutions.

Handling dissatisfied clients begins with active listening and empathy. I would immediately address their concerns by gathering details, proposing immediate solutions, and following up to assure them that their satisfaction is a priority. Open communication is vital in restoring trust.

I find CRM systems like the one used at City Wide Facility Solutions invaluable for managing accounts effectively. They allow for tracking client interactions, managing contracts, and ensuring timely follow-ups. Additionally, proficiency in Microsoft Office tools streamlines reporting and communication.

Ensuring a smooth onboarding process for new clients involves clearly outlining expectations and providing comprehensive training. I believe in involving both clients and contractors early on to foster communication and address any concerns proactively, which leads to a positive initial experience.

Successful contract negotiations require thorough preparation and an understanding of client needs. I typically outline the value our services bring to the client and focus on building mutually beneficial agreements that encourage long-term collaboration, ensuring both parties achieve their goals.

Maintaining communication with team members and contractors is crucial for seamless operations. I utilize regular meetings, updates through our CRM, and direct channels of communication to ensure everyone is aligned. Transparency fosters a cohesive working environment.

Managing multiple accounts simultaneously requires strong organizational skills and prioritization. I would develop a system to track deadlines and key activities, ensuring I allocate time efficiently to each account while remaining responsive to urgent client requests.

When responding to feedback from quality control surveys, I view it as an opportunity for improvement. I would analyze the results, implement necessary changes, and communicate adjustments to the clients to show our commitment to enhancing their service experience.