Manager, Business Operations

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

As Manager, Business Operations, you will play a critical role in ensuring strategic initiatives and projects are executed successfully to enable the operational stability and scalability required to serve under-served populations throughout the country. You will work with leaders across the organization, including Clinical Innovation, Product, Mobile Integrated Care, Engagement, Burden of Illness, Data, Compliance, Legal, and Analytics to ensure strategic alignment across all pillars.

Responsibilities: 

• Responsible for driving the company’s highest strategic initiatives and objectives; leading specific project oversight, day-to-day management, leadership, direction, and administration across team formation, planning, iterative building and implementation on medium to large size/complexity projects
• Work with operations, clinical, learning and development, and technical teams to ensure that all managed projects fully comply with Cityblock's standards, approved business requirements, and time/cost commitments while maintaining highest levels of business and user satisfaction
• Provide up-to-date view of key initiatives to company leadership and help to manage cross-functional interdependencies
• Support enterprise-wide strategic planning processes and execution of key operating structures and assets

Requirements for the Role:

• Minimum 6+ years working in fast-paced environments (start-up, consulting). Healthcare experience a plus (but not required) 
• Experience in a high-growth, unstructured environment where there has been success in implementing structure, reliable operations and continuous improvement
• Ability to set direction and organize cross-functional work
• Analytical, data-driven approach to decision making and performance management
• Demonstrated high emotional intelligence + ability to navigate large, matrixed organization
• Proven ability to communicate effectively and confidently with senior executives
• Self starter; Ability to operate independently with minimal direction 
• Adept manager, a critical thinker with excellent commercial judgment, and an impressive written and verbal communicator with robust organizational and analytical skills, including expertise with operational and clinical measurement and performance management  
• High level of integrity and management of confidential information

What We’d Like From You:

• A resume and/or LinkedIn profile 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $83,220 to $118,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.