Claims Contact Center - First Notice of Loss

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

BASIC FUNCTION OF THE JOB:
To deliver superior customer service through phone interaction with agents and customers. Providing status updates and pertinent information to customers and agents, by phone, seeking assistance.

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
Provides exceptional engagement, support and advocacy for our customers and agents when reporting a new claim or seeking information on existing claims.
Gathers data and pertinent information related to the customer or agent’s loss and completing a first notice of loss record. This process is completed via phone, email and/or chat and for property, auto, casualty and other lines of insurance.
Offers services that include towing, rental car, temporary housing, coverage verification and policy detail.
Maintains a high level of training and competency in policy, procedure, and systems in a rapidly changing environment.
Advocates on the part of the customer and agent to continuously enhance the Claims experience through improvement ideas in our processes, escalating concerns and recognizing opportunities to improve the customer experience.
Flexibility during weather or other events that may require overtime or overnight support.
If you do not already have one, you may be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

Qualifications

KNOWLEDGE AND SKILLS:
Highschool or G.E.D. equivalent
Handle multiple tasks simultaneously
Excellent verbal and written communications and interpersonal skills
Effectively work in a team environment
Ability to meet or exceed established Performance Standards
Effective time management and organizational skills
Licensure in any insurance discipline is a plus

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.