Claims Customer Service Representative

Claims Customer Service Representative
Service Center Operations-West
12410 East Mirabeau Parkway Spokane Valley, WA 99216

Your future is our business.

Our office located in Spokane Valley, WA is seeking a front-line Claims Customer Service Representative with the base starting salary of $37,994 - $54,569 ($19.48 - $27.98/hr) depending on skills and experience, plus a 5%-10% shift differential depending on schedule. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Additional commission opportunities may apply to customer facing sales and service representatives.

We are offering a 37.5 hour work week with the following schedule options:

• 6:00am-1:30pm schedule, Monday through Friday, and 8:00am-3:30pm every other Saturday. There is a day off during the week (TBD) when working a Saturday. A 5% shift differential would apply.
• 7am-2:30pm schedule, Monday through Friday and every other Saturday. There is a day off during the week (TBD) when working a Saturday. A 5% shift differential would apply.
• 8:00am-3:30pm schedule, Monday through Friday, and every other Saturday. There is a day off during the week (TBD) when working a Saturday. A 5% shift differential would apply.
• 6:00am-1:30pm schedule, Tuesday through Friday and 7:00am-2:30pm Saturday. A 10% shift differential would apply.

A hybrid schedule of three days in office and two days work from home may be available after trained to work independently.

Responsibilities

• Provide exceptional customer service
• Assist customers with new and existing claims
• Involvement with roadside assistance and glass programs
• Training will be provided

Qualifications

• High school diploma or equivalent education required
• Required to obtain state insurance licenses as needed and meet continuing education requirements
• Regular evening, weekend and holiday coverage as dictated by business needs
• Excellent written and verbal communication skills
• Proficient use of Microsoft Word and Outlook
• May be called upon to handle additional job duties

Perks and Benefits

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Paid Vacation – you will receive at least 10 vacation days in the first 12 months, amounts could be greater depending on the role
• Holidays - 14 paid holidays observed and 2 additional floating paid holidays provided
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting
• Family support benefits including back-up care
• Competitive salaries and exceptional benefits
• Fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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