Claims Representative I - Accident Benefits

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Claims Representative I, Accident Benefits, to join our growing team!

As a Claims Representative I, Accident Benefits, you will be responsible for investigating Accident Benefit claims to ensure a prompt and fair settlement. Your experience and expertise in claims will help you deliver outstanding customer service while analyzing and acting decisively based on the facts. Your natural ability to negotiate, influence, prioritize, be proactive and think creatively on your feet will help you thrive in our collaborative and energetic culture.

Location can be in either offices: Dartmouth, NS or Moncton, New Brunswick.

What you’ll do here:

• Analyze and interpret insurance policy wordings to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements
• Conduct investigations and identify additional information such as independent medical examinations, customer medical or employment history required to clarify and/or justify a claim
• Collect reports and statements to determine liability and coverage
• Ensure all cases are clearly documented and meet any or all legislative requirements
• Team collaboration on process efficiencies
• Participation in team initiatives or projects as required

What you bring to the table:

• Prior customer service and claims experience with understanding of the customer claims journey
• Exceptional customer service skills
• C11 is a requirement for this position along with continuing with the CIP program (Chartered Insurance Professional (CIP) designation). Successful candidates must have completed or willingness to complete the CIP program.
• Knowledge of medical terminology and/or previous experience/education within a kinesiology or rehabilitation environment is considered a strong asset
• Bilingualism in French and English, spoken and written, is considered a strong asset
• Ability to communicate and negotiate effectively
• Strong analytical and decision-making skills
• University degree or college diploma and/or equivalent business experience

Posting expires June 9th 11:59PM EST.

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.