Claims Representative I

This position will work from our West Bend office. The normal hours will be 10:00 a.m. to 6:30 p.m. (central time zone)

Summary of Responsibilities
Handle low to moderate complexity auto claims, with the supervision and guidance from the manager. Utilize current Claims technology. Research and determine coverage, conduct thorough investigations, evaluate damages and liability and negotiate claim settlements with insureds, claimants and attorneys. Responsibilities also include active file management, ensuring proper reserving and participating in training activities. Consistently exhibit a high level of customer service and adherence to department audit guidelines.

Preferred Experience and Skills
Proficiency with computers and current technology
Interpersonal skills
Oral and written communication skills
Negotiation skills and problem solving skills
Prior claims handling experience

Preferred Education and Training
Bachelor’s degree or equivalent combination of education and experience
Associate in General Insurance designation
Associate in Claims designation

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.