Learning & Development Administrator

As a Learning & Development Administrator at Clarion, your primary responsibilities include maintaining accurate training records and tracking colleague progress via Workday. You'll be the go-to person for all training-related inquiries, ensuring that colleagues have access to the resources they need. Additionally, you'll handle various administrative processes related to L&D events while ensuring compliance with training regulations, ultimately contributing to the successful execution of development initiatives throughout the company.

To qualify for the Learning & Development Administrator position at Clarion, candidates should ideally possess a CIPD Level 3 qualification or equivalent experience in a similar role. Familiarity with the Learning module of Workday is essential, as it will help you effectively track training records and colleague progress. A solution-oriented attitude and a desire to facilitate great learning experiences are also key attributes that we look for in our ideal candidate.

The Learning & Development Administrator position at Clarion is based in Central London but also offers a flexible hybrid working arrangement. This means you will have the opportunity to work from home while also being able to travel to our office in Norwich when necessary for meetings and to oversee training events. We value a healthy work-life balance and strive to support our team's flexibility.

At Clarion, we believe in investing in our team members' growth. As a Learning & Development Administrator, you will not only support the training initiatives of others but will also have access to various professional development opportunities yourself. This includes opportunities to enhance your skills, attend relevant workshops and seminars, and engage in continuous learning to keep you updated in the field of learning and development.

The anticipated salary range for a Learning & Development Administrator at Clarion is between £29,967 to £32,791 per annum when based in London, and for Norwich, it lies between £27,249 to £29,786 per annum. We believe in rewarding hard work and commitment, and as such, competitive salaries are just the starting point, alongside a comprehensive benefits package tailored to support your lifestyle.

In preparing for this question, detail your hands-on experience with the Workday Learning module. Discuss any specific functions you regularly utilized, such as tracking training completion, managing records, and generating reports. Highlight how you contributed to the efficiency of the L&D process through your familiarity with the system.

Discuss the importance of attention to detail and organization when maintaining training records. Share specific strategies you might implement, such as creating robust templates, regular data checks, and using software features effectively to automate updates and ensure the accuracy of information.

Explain your approach to customer service in your role. Emphasize active listening, empathy, and quick problem-solving as essential traits. Discuss how you establish rapport and ensure that colleagues feel supported and informed, which is crucial for fostering a positive learning environment.

For this question, prepare a brief case study describing your contribution to a specific L&D event. Include details about your role, the planning and execution processes, the challenges you faced, and the outcomes achieved, such as participant feedback or completion metrics.

Discuss relevant compliance regulations that pertain to L&D, such as data protection laws, industry standards, and company-specific policies. Show your understanding of why adhering to these regulations is critical for both legal security and the integrity of development processes.

Outline a systematic approach for evaluating the program, including collecting feedback, analyzing data, and identifying gaps. Stress the importance of collaboration with trainers and learners to devise solutions and make revisions to enhance the program's effectiveness.

Mention tools that you have used in conjunction with Workday, such as learning management systems (LMS), spreadsheets, or performance tracking software. Explain how these tools enhance your ability to deliver timely insights and facilitate individual learning journeys.

Provide thoughtful insights on common challenges in L&D, such as keeping engagement high in virtual settings, adapting to technological advancement, or catering to diverse learning needs. Discuss your ideas for overcoming these challenges to promote effective learning experiences.

Discuss the process of identifying company objectives and aligning them with training content. Highlight your communication strategies with leadership, your understanding of key performance indicators, and how you assess the impact of training on broader business outcomes.

Share your passion for facilitating growth and development. Discuss specific experiences that fueled your interest in L&D, such as witnessing employee transformations, improving capabilities, or creating supportive learning environments. Your enthusiasm will resonate well with the interviewers.