Head of/VP Operations & Patient Success

Clarity Pediatrics is reimagining pediatric chronic care, starting with ADHD. Over 11% of American children are diagnosed with ADHD, and for parents it can feel impossible to get the right care. We are building a virtual pediatric ADHD clinic that takes pediatric specialty care from a complex journey to a clear path forward. Our clinical model is innovative, accessible, and delivers exceptional health outcomes to transform a child’s trajectory. In the future, our pediatric care platform will expand to other common chronic conditions.

Our co-founders and leadership team have deep commitment to clinical excellence and domain expertise in healthcare. Our CEO, Christina LaMontagne, has led two startups to >$100M in ARR and profitability and earned her MBA at Harvard Business School. Our Chief Medical Officer, Alesandro Larrazabal, MD, trained at UCSF and Stanford. Until recently, he was a Medical Director building specialty care services at Kaiser Permanente. Earlier, he worked at IDEO.

We are venture-backed and are proud to work with the same investors who supported category-defining health-tech companies like One Medical, Hims, Cityblock, Honor, and Tia. We attracted angels from the world’s top digital health companies like Livongo, Ginger, Hims, Quartet, Pill Club and more. 

We are hiring an experienced Operations leader, reporting directly to the CEO.

What makes this role unique:

Career-defining opportunity for experienced operations professional to build & scale an invaluable patient and provider experience. You know what operational excellence looks like and how to scale - this is a unique opportunity to build according to your ideal vision.

You will help define a new standard in pediatric health. We want the experience of pediatrics to feel different for all key stakeholders. You will have the opportunity to help evolve our vision and work cross functionally to implement your ideas.

Influence the culture and trajectory of our company. We are a young and inclusive team, and we value your ambition to help shape all aspects of the company.

Impact a child’s health, and you can influence a lifetime of better health. This is a chance to build scalable infrastructure and applications that bring health to >25M American families. 

Responsibilities: 

• Shape and improve our key operations functions to facilitate our fast-growing team:

  • Patient and family support, both live and async (we use Zendesk)

  • Clinical headcount planning, network planning, credentialing & utilization analysis

  • Revenue operations/RCM (we use Candid) 

• Lead, inspire & develop team of 5 talented operations professionals; continue to build the team as we scale 

• Collaborate closely with clinical leadership to evolve strategies & implementation for clinician scheduling, utilization, feedback & performance management

• Partner with product and engineering teams to constantly improve & automate our processes to deliver a better experience for users

• Seek out and digest complex data and present findings in a clear manner that drives decision making and outcomes

• Operationalize and improve launches of new clinical and digital products from “MVP” to refined product  

• Adapt quickly and effectively in our dynamic environment to meet organizational needs

Qualifications:

• 10+ years of total work experience

• Seasoned leader with track record of scaling key functions that support growth of a clinical service. You have seen "1 to 10" or "10 to 100" growth at a quickly scaling startup and/or were trained in best-in-class traditional clinical organization. You have a playbook you are eager to deploy.

• You get energy from working with multiple stakeholders. You exude empathy for patients and parents, and are driven to go the extra mile for them. You desire a close partnership with our clinical organization; you care for our providers so they can care for patients.

• Ability to attract great talent quickly from your professional network

• Bias to action and urgency. An instinct to roll up sleeves is second nature - you know to expect last minute changes and surprises and you approach these with grace and determination.

• You love start up life: you are positive, eager to make a difference, comfortable with ambiguity, curious about many things, and driven to make a huge impact

• Able to work West Coast hours, with occasional support coverage on weekends, Central Time, and evenings. Preference for Bay Area-based candidates for proximity to our business, clinical, and engineering leaders. 

Compensation & benefits:

• Target salary: $180-220k. Pay will be determined on an individualized basis and will be impacted by location and track record. 

• Medical, dental, and ancillary benefits, including 401K

• Generous PTO

• Remote-friendly culture

• More - we are evolving, let us know what benefits matter most to you