Engineering Support - Network Administrator

As the Engineering Support - Network Administrator at Cleerly, you'll be responsible for installation, modification, and ongoing support of network connections and client-facing agents. You will play a pivotal role during the client onboarding process, helping integrate their on-premise identity provider with our platform, and providing technical assistance to both internal teams and clients.

To qualify for the Engineering Support - Network Administrator role at Cleerly, you should have over 5 years of experience in a support or engineering capacity, including at least 3 years in customer support and network administration. Familiarity with AWS, SQL Database, and virtualization technologies is also essential, along with strong troubleshooting skills.

The work environment for the Engineering Support - Network Administrator at Cleerly is primarily remote, encouraging flexibility and a collaborative spirit. The company utilizes various tools such as Google Workspace, Slack, and Jira to facilitate smooth communication and workflow, making it an ideal setting for someone who enjoys working cross-functionally in a fast-paced atmosphere.

Cleerly emphasizes growth and development, providing adequate training and support for the Engineering Support - Network Administrator. You will collaborate closely with Implementation and Client Services teams, ensuring you have the resources and guidance needed to succeed in your role while contributing to client satisfaction.

Cleerly offers a comprehensive benefits package for the Engineering Support - Network Administrator, including medical, dental, and vision plans, 401(k) matching, stock options, wellness stipends, and a self-managed PTO policy. The company also prioritizes employee well-being with holidays and a supportive work environment.

In your response, provide specific examples where you've successfully diagnosed and resolved technical issues. Highlight the tools you used and how your troubleshooting in previous roles made a significant positive impact on client experiences or operational efficiency.

When answering this question, emphasize your familiarity with AWS services relevant to your past roles. Discuss any specific projects you’ve worked on involving AWS, detailing your responsibilities and the outcomes of those projects to showcase your capability.

Your answer should reflect your understanding of the importance of clear communication. Mention methods you use to convey complex technical details in an understandable way and explain how you maintain transparency with clients throughout the project lifecycle.

Illustrate your onboarding process by discussing the steps you’d take to introduce the client to the Cleerly platform. Include details about training, support materials, and follow-up strategies you’d implement to ensure a smooth transition and a positive client experience.

Discuss your understanding of key network security principles and how you have implemented them in previous roles. Provide specific examples where your actions helped secure a network and detail any certifications or training that have contributed to your knowledge.

Explain your approach to prioritizing tasks, focusing on how you assess urgency and impact. Mention any project management tools you use and how effective time management enables you to meet client needs promptly.

Provide a specific instance that showcases your teamwork skills. Discuss the project’s objectives, your contributions, and how collaborating with colleagues led to achieving greater results than you could have accomplished individually.

In your response, discuss your familiarity with the virtualization technologies mentioned, providing concrete examples of projects where you utilized them. Highlight how this experience relates to the responsibilities of the Engineering Support - Network Administrator role at Cleerly.

Your response should showcase your ability to communicate effectively with non-technical audiences. Provide a strategy for simplifying complex terms and using analogies or relatable examples to ensure the client understands the issue and the proposed solution.

Share your passion for healthcare and technology, connecting it to your personal experiences or aspirations. Explain how the mission of improving patient outcomes resonates with you and drives your motivation to contribute positively in this field.