Dispatcher Security

​Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers, and staff safe and secure.A caregiver in this position works Days, from 6:00am—2:30pm.A caregiver who excels in this role will:• Receive calls, requests for service, and formulate correct responses.• Regulate radio traffic by dispatching calls and relaying information.• Answer questions and give directions to visitors, staff, and patients.• Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.• Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.• Complete appropriate and accurate documentation for Dispatch Logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.• Maintain knowledge of operation of access control systems.• Maintain knowledge of all alarm systems and appropriate responses.• Promote customer service excellence.• Follow hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.Minimum qualifications for the ideal future caregiver include:• High school diploma.• Proficient in the use of computer software.• Basic typing/data entry skills.• Can speak clearly over Security radio system.• Can multi-task and effectively prioritize requests and tasks simultaneously.• Demonstrated customer service skills and ability to effectively communicate with patients' visitors' physicians' volunteers' volunteers' and staff professionally and in stressful situations.Preferred qualifications for the ideal future caregiver include:• Previous security and/or dispatch experience.Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/Personal Protective Equipment:• Follows standard precautions using personal protective equipment as requiredSalaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.