Job details

Client Care Counselor Remote - job 2 of 2

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.

Responsibilities

Providing telephonic clinical assessments, short term problem solving & referrals to EAP users across the country.
Providing troubled employee consultations & critical incident stress management for client organizations.
Conducting Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines.
Participating in clinical staffing & in-house trainings.
Strong emphasis on customer service in dealing with employees of client organizations, Human Resources/Managers of client organizations, contracted affiliate counselors, gamblers and concerned others, insurance companies and more.
Tracking cases to ensure connection with the appropriate referral.
Assisting contracted affiliate counselors with inquiries regarding referrals.
Troubleshooting on various issues including technical/website questions from affiliate counselors.
Clinical Associates are strongly encouraged to achieve independent licensure.

Succeeding as a Client Care Counselor will require the following core qualifications and skills

A Master's Degree in Psychology, Social Work, or another clinical counseling field is a must.
Ability to multi-task and provide clinical behavioral health services.
Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs.
Strong clinical judgment and an understanding of your responsibilities with confidentiality.
Experience working with substance-related & addictive disorders is an asset.
Strong organization skills, ability to follow-up on cases to ensure connection to referrals.
Fluency in English and bilingualism in Cantonese, Korean, Mandarin, Spanish is an asset.
Passionate about helping others.
Competency to provide a dedicated and meaningful counseling experience to participants over the phone.
Empathic and excellent active listening skills.
Flexible work from home schedule or on premise as our offices are located with easy access by public transportation.
Knowledge of Salesforce and to learn a proprietary case management system.

Professional Development

By working at our Care Access Center, you will have the opportunity to develop a variety of professional skills as well as address constructive, interesting and rewarding challenges. The diversity of the clients and the problems encountered will allow you to develop your skills rapidly as a clinical practitioner. In addition, you will have the opportunity to share your clinical knowledge with a multidisciplinary team of more than 50 clinicians from various fields! Different avenues, depending on opportunities, are also possible in terms of advancement for those demonstrating excellence in their work, as Morneau Shepell continues to grow and offer different modalities to support our clients (Tele counseling, face-to-face, chat counseling, etc.).

Advantages to joining our team:

Receive a permanent position with a competitive benefits package.
Access to a robust training program that prepares you for your role.
Benefit from growth opportunities in a company that promotes from within.
Work in an environment that values employee engagement, innovation and client service excellence.

TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

talentacquisitiononboarding@lifeworks.com

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

By LifeWorks

LifeWorks is committed to the principles of employment equity. We respect, value, and encourage individuality and cultural diversity. Valuing employees is part of our core values and guiding principles. We support an Employee Referral Program th...

24 jobs

INDUSTRY

Business Consulting

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Toronto, Canada

DATE POSTED

June 10, 2023