Client Care Representative (Remote) - job 1 of 2

Our 24/7 Care Access Centre is where it all happens. Our Client Care Representatives are first responders to client requests received over the phone, email and chat. Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions. Our environment is fast-paced, supportive, innovative and fun. Joining our TELUS Health family will provide you with fantastic work experience, not to mention some great connections and friends along the way.

• A Bachelor degree, community college diploma or equivalent post-secondary education
• The flexibility to work shifts which may include days, evenings, weekends
• Previous customer service experience in social services, sales, call centres and/or office environments preferred

• Passionate about helping others;
• Excellent customer service, written and verbal communication skills;
• Dedicated to providing a meaningful customer experience;
• Empathetic and able to triage crisis situations to our clinical team;
• Go-getter, results-oriented and good-natured;
• Driven to achieve performance success and enjoy working in a fast-paced environment;
• Happy to work for a successful company that promotes from within.

• A permanent, remote, position with a competitive benefit package.
• A robust training program that prepares you for your role.
• Opportunities to increase your earnings through performance-based incentive programs.
• A place where excellence is rewarded.
• An environnent that values employee engagement, innovation and client service excellence;
• Rewards for sharing your feedback and ideas.
• Development plans and resources to support your career aspirations.
• Growth opportunities in a company that promotes from within.
• A team of colleagues who work hard together and have fun