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Client Care Specialist

Herb Chambers BMW of Boston has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our BDC department. This position will be responsible for handling internet leads, inbound phone calls, and customer retention.

Immediate Opening Available

Job Responsibilities:

  • Daily Communication with customers on inbound and outgoing calls to schedule sales appointments
  • Basic customer service follow up calls after completion of store visit
  • Maintain and follow our script and inbound call process to effeciently schedule appointments at ease for our clients
  • Perform courtesy calls
  • Understands automobiles by studying characteristics, capabilities, features; comparing and contrasting competitive models.
  • Managing internet inquiries through dealership website and other online channels.
  • Setting up customer appointments for sales department.
  • Follow through on customer leads and build relationships with clients to close sales.
  • Grow internet sales business and expand current customer base.

Benefits Include:

  • Health & Dental Insurance
  • 401K with company match
  • Flexible Schedule
  • Paid time off
  • Top-tier pay plan
Requirements:
  • Must have flexible schedule and able to work weekends
  • Must be self-motivated and performance driven
  • Must be able to attend training
  • Proven experience in sales. Auto sales preferred but not required
  • Strong written and verbal communication skills
  • Highly organized with the ability to learn quickly
  • Strong computer and typing skills
  • Professional and personable demeanor
  • 40+ hour weeks, full time position
  • 5 Day Corporate Training
  • Strong phone, email and communication skills
  • Positive attitude and high energy
  • Basic MS Office Knowledge; computer software and internet proficiency
  • Professional appearance
The Herb Chambers Companies Glassdoor Company Review
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The Herb Chambers Companies DE&I Review
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CEO of The Herb Chambers Companies
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Herb Chambers
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Our mission is to provide the highest quality service in the sale and repair of their motor vehicles. We operate professionally managed dealerships committed to being the leader in the market areas. We provide our employees with the opportunity to...

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DATE POSTED
June 10, 2023

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