Client Coodinator

• Drive studio retail sales by actively showing members retail, having them touch it and try it on
• Follow the Daily Barre Routine checklist for every shift
• Prioritize calling new leads within 2 minutes of their inquiry
• Book leads into a foundations class (or classic if needed) within 48 hours of their initial inquiry
• Gain GONE keynotes for every prospect
• Ask the question “why now” to every prospect to determine their urgency and needs
• Personalize all calls, voicemails and text messages to give the client the best experience and build a genuine connection
• Follow pre foundations and post foundations checklist/ SOP to ensure the highest quality and conversion
  • The post foundations process includes writing a personalized card to new members, please include something you learned about them personally and thank them for joining our family
• Manage memberships in Club Ready Platform
• Run the past due report daily and reach out to past due members to avoid them going into collections or adding the late payment fee
• Review all SOPs provided by studio management, ask questions on promotions that need clarification. Watch any related video content
• Communicate to the Sales Director any concerns with members (cancels, freezes, etc) immediately so that they can handle appropriately
• Complete cleaning duties on daily cleaning checklist- every surface should sparkle
• Maintain organization and cleanliness of studio- if the floor is dirty, clean it up even if it’s not on the checklist for that day/time
• Enforce studio policies and procedures regarding late entry, membership cancellation, freezes, etc. in a supportive and empathetic manner
  • Use your discretion on late entry; if it’s a brand new prospect, give them grace but explain our late entry policy and set them up for success next time
• Always maintain a professional appearance, must wear athletic clothing during shifts (no baggy hoodies or sweatpants)
• Must wear Pure Barre branded apparel (hat, shirt, jacket, etc) for Foundations class shifts
• Give clients the best Pure Barre experience at every encounter plus 1% more
• Take a minimum of two (2) classes/ week, more recommended. This helps build a deeper relationship with the clients and allows you to describe the workout from personal experience
• Attend grassroots and marketing events as needed
• Track member milestones and prepare celebrations (card, sign, board, etc.)
• Message all staff via Group Me when members are coming in for their milestone class so everyone can be prepared.
• Take member picture, get their Instagram handle, and forward information to our Social Media Manager

• Excellent sales, communication, and customer service skills required
• Must have genuine hospitality and passion for people
• Goal-oriented with an ability to achieve sales in memberships and retail
• Ability to learn and use the Club Ready software system
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
  

• Must be able and willing to perform light- heavy cleaning tasks
• Must be able to lift up to 30lbs
  

• Provide top of the line service to all new and existing clients
• Execute sales and hospitality process of first time client experience, follow up, and close
• Maintain acceptable level of personal sales production
• Work collaboratively with studio management and franchise owner
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio
• Assumes responsibility for developing selling skills
• Maintain brand standards and initiatives
  

• Leave the stuffy clothes behind, it’s all leggings and athleisurewear!
• Work a non-traditional structured schedule
• Complimentary Unlimited Membership for your use
• Two friend/family discounted memberships
  

• Employee discount
• Flexible schedule
  

• Day shift
• Holidays
• Evening shift
• Weekend availability

join the pure barre family.

Pure Barre is more than just a workout; it’s a way of life. We are focused on improving, strengthening, and transforming the lives of our clients and always welcoming dynamic talent. If you’ve got what it takes and looking to join an amazing and passionate team, check out our open positions below or apply in person at your studio of choice.

Pure Barre is proud to be an Equal Employment Opportunity and Affirmative Action employer. Pure Barre does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.” We are dedicated to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Pure Barre Corporate.