Client Engagement Administrator

Maximum Experience up to 4 years only .

Areas of Responsibility

1. Provide administrative assistance to Chief Representative & other members of the organization.

2. Manage correspondence, meeting planning and scheduling, expense reports, couriers to be sent, and report preparation.

3. Manage the front desk at all times and distribute mail accordingly.

4. Assist with the production of proposals and presentations for different Business Managers.

5. Replies directly to general inquiries, non-technical topics and brief correspondence.

6. Understand ICICI Bank products and help customers with standard queries on those products

7. Attends to incoming phone calls, walk-in client queries, provides resolution to general queries and assigns specific queries to Relationship Managers

8. Follows up with clients for resolution of queries, fulfilment of documentation. Makes outbound calls to clients as and when required

9. Collects and compiles weekly departmental reports into a progressive report

10. Provide back-up coverage for alternate reception duties during breaks & absences.

11. Coordinates with vendors and service providers for proper maintenance of office premises

12. Follow SOP guidelines and adhere to procedures mentioned in the SOP.

13. Assist in Telecommunications (Cell Phones and Land-lines).

14. Meet vendors periodically and review the contracts and pricing under direction from supervisor.

15. Other duties as assigned

Job Type: Contract

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person