Client File Lead - All USA - (Virtual)

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

The Client File Lead serves as a subject matter expert for data files and thrives on managing the technology development efforts for their clients. They focus on delivering a positive client experience as well as serving as a connection point for client, third parties and shared services. The Client File Lead will instill strong values in their team helping them understand that the work we are doing impacts thousands of people and that every little detail matters. They document and highlight variances to our best practices while assisting with designing data solutions to meet the client’s needs. The Client File Lead will work in a global environment with a virtual team and demonstrate a moderate level of cross-cultural competencies.

Primary Responsibilities of a Client File Lead:

• Identifies and defines the client's data, system foundation, and interface requirements. Documents these requirements for handoff to developers and testers.

• Leads client and third-party requirement meetings related to files.

• Integrates data and system requirements to ensure efficient solutions.

• Predicts, identifies, and communicates internal and external risks related to system and data design.

• Consults client and third parties on best practices while meeting the client's business needs.

• Determines if requirements can be accommodated within the system; articulates system limitations and constraints to the client.

• Identifies, documents, and communicates scope changes during the requirements phase of the project, specific to data files.

• Works with and responds to client or third party on new file requests and client requests or escalations

• Task management in JIRA

• Correspondence with carriers, managers and shared service teams on new file builds

• Assists team in work prioritization and technical coaching as needed.

• Acts as Quality Assurance expert for complex files as necessary.

Required Knowledge & Skills

• MS Excel or Google Sheets - intermediate to advanced skills

• Experience working with EDI files – preferred

• Strong Client Consulting Skills

• Exemplary verbal and written communication

• Cross-functional Collaboration

• Big picture thinking and problem-solving abilities

• Attention to detail

• Benefits administration knowledge – preferred

Education

• Bachelor’s degree or equivalent work experience

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $55,800.00/year (for full time employees) and the estimated maximum base salary for this role of $88,500.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.