Client Onboarding & Quality Assurance Manager (Remote)

Remote, United States

Surgical Notes is hiring for a Client Onboarding & Quality Assurance Manager to assist with onboarding new Revenue Cycle Management (RCM) clients as well as providing quality assurance and review of revenue cycle processes. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.

Reports to: SVP, RCM Solutions and Client Experience

Responsibilities:

• Manage all RCM onboarding tasks
• Update Project Management software
• Assign tasks to appropriate team or individual
• Setup onboarding calls with client and internal teams
• Communicate effectively with all involved parties
• Maintain professionalism with internal and external teams
• Develop process improvements to increase the clients’ onboarding experience
• Coordinate and monitor tasks to ensure timely completion
• Review accounts worked by our revenue cycle teams
• Provide process improvement updates to improve overall quality
• Meet tight deadlines
• Organize multiple moving aspects, changes, teammates, and communications
• Ensure consistency in all processes
• Other responsibilities as assigned

Role Information:

• Full-Time
• Salaried
• Exempt
• Eligible for Benefits
• Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.

Job Requirements:

Required Knowledge, Skills, Abilities & Education

• Project management experience
• High School Diploma or equivalent
• Health care experience specifically in revenue cycle management
• Ability to work independently and as part of a team
• Strong attention to detail and speed while working within tight deadlines
• Exceptional ability to follow oral and written instructions
• A high degree of flexibility and professionalism
• Excellent organizational skills
• Outstanding communications skills; both verbal and written

Preferred Knowledge, Skills, Abilities & Education

• Certification in project management
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
• Strong Microsoft Office skills in Excel, Outlook, and Teams

Physical Demands:

• Sitting and typing for an extended period of time
• Reading from a computer screen for an extended period of time
• Speaking and listening on a telephone
• Working independently
• Frequent use of a computer and other office equipment
• Work environment of a traditional fast-paced and deadline-oriented office

Key Competencies:

1. Communication
2. Organization
3. Collaboration
4. Attention to detail
5. Customer service

US Pay Ranges

$69,216—$86,520 USD

About Surgical Notes

Surgical Notes is the premier ASC revenue cycle management and billing services partner. Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.

Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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