Job details

Client Service Associate II

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Responsibilities:

We are seeking a Client Service Associate to join our growing team. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

How will you affect the business?

Contribute in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
Support business activity, such as handling new business applications, compiling information for the business to submit high-quality and accurate Request for Proposal (RFP) responses, and processing certificates of insurance.
Collaborate with team members to improve overall workflow processes and achieve goals by adhering to efficiency/productivity and process standards.
Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
Conduct periodic audits to ensure your compliance to standards and service level.
Maintain accurate client and policy data and documents within your Gallagher systems.
Use Gallagher's technology to improve your productivity and quality.
Effectively balance multiple competing priorities.

What skills will make me successful in this role?

Ability and desire to provide results
Develop professional relationships with your internal and external partners
Effective communication
Utilize your resilient and adaptable mindset in the face of shifting priorities
Eagerness to collaborate with all Gallagher teams and employees.

Qualifications:

Requirements:

High school diploma or GED
A minimum of 1+ years directly equivalent work experience
Proficiency in Microsoft Office
Basic Math skills

Nice to have:

Associate's degree, professional certification, or equivalent training and experience preferred
Previous experience handling client relationships

#LI-JC1 #LI-Hybrid

Additional Information:

Click Here to review our U.S. Eligibility Requirements

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

Gallagher Glassdoor Company Review

3.6