Client Service Supervisor

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

As a Client Service Team Supervisor, you will be responsible for overseeing and ensuring the delivery of excellent Client Service to one or more client relationships. You will build relationships with your clients, understand client requirements and trends, identify and raise ideas for potential solutions to client problems, provide insights and collaborate with other internal teams to deliver excellent service.

Working with peers, Team Leaders, and Client Service Managers, you will collaborate within your team and across Service Delivery to respond to all levels of

client inquiries, research and troubleshoot client specific issues or instructions, and raise insights to your clients, while ensuring the highest possible levels of client satisfaction, engagement and retention. As a supervisor, you will supervise Client Service Representatives and Senior Client Service Representatives who, in turn, are responsible for delivering high quality service to their assigned clients. In addition, you will be responsible for staff training and development of your direct

reports. S/he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives.

Key Responsibilities

Client Service

Strategy

Leadership and People Management

Technology / Products

Risk & Control

What We Offer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.