Client Services Executive

Position Overview

From enabling data-centric transformation to designing a modern data analytic architecture and delivering value at scale, Teradata Services help turn our customer’s data into their greatest asset. The Client Services Executive aligns with the industry leaders/account teams on the Services business plan and execution and is accountable for the Teradata services bookings results for the associated industry vertical. The Client Services Executive is responsible for the opportunity identification, qualification, and closure for our services portfolio – consulting, managed services, and transaction services.

Basic Requirements - Key Responsibilities

5+ years - Customer-facing role of the Services Sales organization; accountable for services bookings

Partner with account teams on account planning to analyze whitespace of services portfolio and build services roadmap process

Partner with Delivery functions to ensure opportunities are appropriately defined and scoped

Support services components of Requests for Information/Requests for Proposal

Work with Global SI Partners on “better together” strategies to help our customers achieve a modern analytic ecosystem in the cloud

Manage the Services Order outlook providing appropriate input and detail to leadership, including Salesforce opportunity hygiene

Manage pre-sales process including validation of requests and partner with Sales leadership on spend decisions

Preferred Requirements - Key Performance Indicators

Services bookings management – command of order details and schedule and attainment of order forecast

Salesforce hygiene – minimum weekly updates for all commit and upside opportunities for the current and upcoming quarters

Customer relationship growth

Understanding of full services portfolio and application to whitespace