Client Success Consultant- Marine, Powersports, Recreational Vehicles

Call Box exists to grow people. We believe that everyone wants to become a better version of themselves, and we work hard to provide software and a culture that maximizes that growth mindset. We hire smart and ambitious doers and set them loose in an exciting and complex technology business where they will build, sell, and deploy Artificial Intelligence solutions in a dynamic business environment. Our solutions attack one of the biggest business problems in existence today: the phone.

We are looking for an experienced, self-motivated Client Success Consultant (CSC) to join our growing Leisure (Powersports, Marine and Recreational Vehicles) team. Our goal is to more than double our current market share in Leisure and retain our existing clients, and the CSC will play a key role in helping us achieve these goals. As a key member of the Leisure team, the CSC will help craft our customer-success strategies, building strong relationships with customers and collaborating with the Leisure team to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

What you'll do:

• Own the entire relationship with assigned clients, including implementation, training, adoption and retention.
• Establish relationships as a trusted advisor and serve as day-to-day contact for assigned accounts, while identifying areas of opportunity and highlighting best practices.
• Collaborate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth
• Prepare actionable performance data for individual and enterprise clients; analyze trends to identify areas for improvement
• Work with sales and marketing teams to boost customer referrals and develop case studies
• Partner with new clients to adopt our software and promote utilization through increased performance
• Work alongside Team Leadership and Account Executives to complete high-level and long-term projects
• Generate additional revenue opportunities for our sales team to continue to expand our client base
• Visit our clients to help implement our solutions in their workflow

Our ideal candidates:

• 2-5 years of Client Success Experience.
• Have previous Leisure industry (RV, Marine, Powersports) experience or comparable work experience managing customers’ book of business
• Are analytical and have a process-oriented mindset
• Ability to work effectively across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Are flexible and innovative thinkers
• Have a willingness for client-based travel up to 50% (10-12 business days / month)
• Are competitive and driven to overcome new challenges

What is in it for you:

• Competitive salary package (immediate PTO)
• Full medical and dental insurance plans
• Fidelity 401k with company match options
• Fun benefits include a monthly gym reimbursement, a monthly reading allowance, and a monthly wellness allowance
• Clearly defined opportunities for career growth
• Mentorship programs with our Executive teams
• Catered breakfast Tuesdays and Wednesdays, Employee of the Month rewards, quarterly company events, weekly happy hours, office snacks and coffee
• Fun and collaborative work environment; including corn hole, pool table, putting green and basketball hoop (work hard, play hard mentality)
• Hybrid workplace

Greatness is rewarded at Call Box. Whether entry-level or experienced, we believe everyone has a drive to grow, learn and improve. This is a job you will never find dull or stagnant because we are constantly presented with new challenges and depend on our people for innovative ideas. By approaching each day with an entrepreneurial spirit and appetite for growth, you will be rewarded.