Client Success Manager, Supply Chain Defense

Client Success Manager, Supply Chain Defense

Location: Remote, United States (Preferably Mountain or West Coast Time Zones)

Note Special Language Requirements: Spanish proficiency required.

BlueVoyant is looking for a Client Success Manager (CSM) to lead our clients’ Supply Chain Defense (SCD) experience. You will be part of a fast-paced team with a mission to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant. Our CSMs are also critical leaders in sales enablement, helping to match our clients’ end-to-end cyber security needs with BlueVoyant’s broad portfolio of products and services.

We are open to a remote employee in the US that can travel to clients as necessary within a specific region.

Key Responsibilities

• Own a portfolio of client relationships and the individual client journeys from onboarding into steady state and through to renewal
  • Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
  • Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
• Enable Client Executives (CEs) in renewal, cross-sell, and up-sell opportunities
  • Demonstrate value of SCD solution to clients through regularly briefings and other client interactions
  • Drive high client satisfaction (CSAT scores + qualitative)
  • Ensure smooth renewal for CEs and possibility of upselling
  • Identify client security needs and bring in CEs to have potential cross-sell conversations
  • Shepherd clients to serve as advocates in the BlueVoyant Client Referral Program (case studies, referrals to prospective clients, other marketing material engagement)
• Serve as the operational interface among various BlueVoyant operations teams to:
  • Ensure consistent quality of service delivery
  • Steward client issues from identification through resolution
  • Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
  • Deliver evidence of ongoing performance improvements in partnership with our ROC team
• Create and execute service improvement plans as appropriate
• Contribute to Client Success team continuous improvement efforts
• Travel to Clients as requested

Qualifications

• Excellent teaming skills
• Exceptional written and verbal communication skills
• Excellent problem solving and conflict management abilities
• Strong attention to detail and organizational skills
• Able to prioritize a highly varied tasks in order to meet commitments
• Knowledge of and experience with supply chain security
• Understanding of managed services delivery processes
• Knowledge of cyber security business products, industry trends, and best practices
• Ability to understand client business drivers and risk tolerance and apply industry trends
• Understanding of BlueVoyant differentiators and ability to communicate our value
• Ability to thrive in a complex and rapidly changing environment
• Willingness to be available and responsive to clients’ needs as required
• Spanish proficiency

Preferred Competencies

• 5 years of hands-on client relationship management experience
• Education: Bachelor’s degree

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Disclaimer: Please note that pursuant to contractual requirements and applicable law, in order for employees to perform work on some of the company’s federal contracts, U.S. citizenship is required. Accordingly, an employee’s ability to perform work on such contracts is contingent upon the company’s verification of the employee’s citizenship status. Furthermore, individuals may be subject to additional background checks and fingerprinting.

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