Client Success Specialist I

Do you want to change lives? Are you interested in helping international healthcare professionals achieve their American Dream? If so, join us at Avant!

Avant Healthcare Professionals is the premier recruiting and staffing specialist for internationally educated healthcare professionals and we have been named to the Inc. 5000 List of America's Fastest-Growing Private Companies for 7+ years. Our comprehensive program guides qualified registered nurses, physical and occupational therapists through each stage of the licensure and immigration process and makes it simple! Avant Healthcare Professionals has grown 40 percent annually since its inception in 2003, and with healthcare and social assistance employment projected to grow by 3.4 million, healthcare staffing is a thriving industry. While experiencing a period of tremendous growth, Avant offers tremendous opportunities for eager professionals looking for an opportunity to build their career.

What you will do:

• Be a champion for Avant Healthcare Professionals goals, our people and our mission, exemplifying our values, while supporting Avant’s strategic business building initiatives.
• Serves as point of contact for HCPs and clients job confirmation questions or concerns.
• Communicate with clients to understand requirements for QA process and assignment starts.
• Act as the main point of contact for HCP job confirmation questions or concerns
• Maintain constant communication with HCPs through, e-mail, telephone, and any other necessary methods regarding job confirmations.
• Ensure job confirmations are sent to HCPs and clients, returned, completed appropriately, and updated into all databases.
• Coordinate Meet and Greets with the assigned client on behalf of the HCP while maintaining proper and timely communication with the transitions team and all other internal departments as needed.
• Escalate any issues or non-responsiveness from client or HCPs, as appropriate, to the respective Client Services Manager (CSM) or Account Manager to ensure timely job confirmations.
• Perform careful review of job confirmations for clients and HCPs to ensure base rates, shift differentials and on-call rates are accurate based on the terms of the client contract and any applicable schedules and addendums.
• Compile and maintain accurate list of client requirements within all internal databases (QuickBase) & liaise with other departments to provide these updates as needed.
• Assist in securing receipt of job confirmations from clients and HCPs within 24-48 hours of job submission.
• Conduct weekly audits of the bi-weekly arrival groups to ensure all HCP and client job confirmations have been received and signed within expected timeframes.
• Perform consistent follow ups via phone and email on all sent/outstanding HCP job confirmations.
• Provide all posting documents to clients within timelines provided by the Immigration team.

What you will need:

• Minimum of an Associate’s degree required; Bachelor’s degree preferred; or equivalent combination of education and experience.
• Minimum of 1 year of customer service experience required.
• 1-2 years of experience in administrative procedures and/or data entry preferred.
• Strong time management, attention to detail and planning skills.
• Healthcare experience a plus.
• Strong oral and written communication skills.
• High proficiency in computer software applications and Microsoft Office (Word, Excel, PowerPoint, databases)

What Avant offers:

• Medical/Dental/Vision
• 15 Days PTO + 9 Paid Holidays + Birthday PTO
• Separate Charitable PTO days
• 401K With Company Match
• Life & Disability Insurance
• Pet Insurance
• Yoga Classes
• Fitness Center on Site
• Family Planning Support
• Hybrid schedule after completion of the training period

Please visit our corporate career site for further details on the job description.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Maitland, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person