Clinical Service Representative I - Department of Neurosurgery

Responsible for answering incoming calls from patients, physicians, attorneys, other Health Center personnel etc. Responsible for distributing calls appropriately, responding to emergency calls, and taking accurate and legible messages. Transfers Department phones at the end of each business day to the answering service and calls the service each morning to re-instate the Department phones. Retrieves (electronically) messages taken at night.

Serves as departmental receptionist. Greets visitors, routes them to their destinations, and responds independently to requests for information regarding the department. Updates telephone name displays, submits service requests for adding/changing telephone lines, voicemail, and telephone equipment repair. Checks for date/time of patient appointments upon request. Signs for, receives and distributes all incoming packages from Federal Express and United Parcel Service. Maintains log of received packages including recipient signatures. Orders Federal Express supplies.

Back up for obtaining radiological films and clinical notes for cases reviewed in Neuropathology conference attended by all physicians and residents and maintaining reports of same. Back up for assembling materials for weekly Tumor Conference including films, records and other pertinent information. These activities involve retrieving information from the hospital information system (SMS), compiling list of patient records to be reviewed, and ensuring that all pertinent paperwork is available for these meetings. Logs out medical records. Logs in and logs out on Departmental database outside radiological films. Responsible for maintaining the Department’s inventory of keys.

Maintains inventory of general office supplies and orders supplies under supervision of Administrator and within established budget. Responsible for inventory of departmental pagers & lab coats. Reports office equipment failures, e.g. copier, fax machine, beepers to appropriate source and follows up to ensure that repairs are carried out. Pick up and distribution of office and U.S. mail according to office schedule.

Copying, filing, faxing

$15.09-$17.53

High school diploma or equivalent.

Previous customer service experience. Knowledge of correct spelling and grammar. Ability to verify data for accuracy and completeness. Ability to communicate effectively, verbally and in writing.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.