Collections Team Leader
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.
Roles & Responsibilities:
- Create an inspiring team environment with an open communication culture
- Set clear team goals & oversee the day to day team operations
- Hiring, induction & coaching of team members
- Deliver the key metrics for customer support
- Responsible for ensuring schedule adherence by agents & desired productivity levels
- Monitor performance trends of the team members on various support metrics
- Analyze training needs & conduct 1-2-1 coaching sessions for bottom quartile agents
- Encourage the team towards customer-centricity & recommend process/product enhancements
- Listen to team members’ feedback and resolve any issues or conflicts
- Initiate consequence management steps as per company policy in case of consistent low performance by team members
- Delegation of tasks to high potential team members to build a culture of learning & development in the team
- Conducting weekly reviews & documentation of feedback
- Suggest & lead team building activities for team motivation & better rapport
Skill Set requirement:
- Minimum 2 years of Team leader experience
- Excellent communication skills
- Strong computer skills especially MS-Office
- Ability to motivate the team towards defined goals
- Strong negotiation skills & self-confidence
- Thinks outside-in - placing company & customer interests above team
- High on integrity & analytics skills
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection.
Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.
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