Job details

Customer Support Team Leader (HCF Global)

Clipboard Health is a mission-driven, fast-growing tech startup that aims to uplift healthcare professionals by providing them with flexible work opportunities through an app-based marketplace. They are looking for a Customer Support Team Leader who is an excellent coach to guide agents in improving their performance.

Skills

Coaching
Customer service
Performance metrics analysis
Conflict resolution

Responsibilities

Monitor agent performance against quality metrics
Provide coaching based on QA feedback and performance metrics
Handle escalated customer issues
Maintain coaching logs and write feedback for agents
Maintain schedule adherence and productivity levels

Benefits

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Clipboard Health Glassdoor Company Review

4.0

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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