Job details

Customer Support Team Leader - job 1 of 2

Clipboard Health is a fast-growing tech startup focused on connecting healthcare professionals with facilities. They are looking for a Customer Support Team Leader to drive excellence in remote customer support operations.

Skills

Leadership experience
Customer service expertise
Exceptional communication skills
Ability to manage escalations
Experience in remote environments

Responsibilities

Lead and coach a team of customer support agents
Provide feedback based on quality assurance scores
Create personalized development plans
Handle customer escalations
Drive performance improvement initiatives
Monitor and report team performance
Maintain coaching logs and feedback records
Ensure schedule adherence and productivity standards
Contribute to process improvements
Guide the team with product and process expertise

Benefits

Diverse and inclusive working environment
Career growth opportunities
Flexible remote work
Impactful leadership role

To read the complete job description, please click on the ‘Apply’ button

Clipboard Health Glassdoor Company Review

4.0

Clipboard Health DE&I Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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