Job details

Customer Support Team Manager

Clipboard Health is looking for a talented Customer Support Team Manager to lead and coach our remote team in delivering excellent customer service. This individual will play a key role in maintaining quality assurance scores and improving team performance.

Skills

Team management
Coaching
Customer service
Performance improvement
Conflict resolution

Responsibilities

Closely monitor agent performance in terms of quality, productivity, and attendance metrics
Provide frequent coaching to agents based on feedback and observations
Handle customer escalations when necessary
Ensure schedule adherence and desired productivity levels
Maintain coaching logs and provide regular feedback to agents
Delegate tasks and lead team building activities

Benefits

To read the complete job description, please click on the ‘Apply’ button

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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