Job details

Marketplace Training Specialist

Clipboard Health is looking for a Marketplace Training Specialist to create training materials to elevate customer experience and support the growth of agents. The ideal candidate will have experience in call center customer service and content writing.

Skills

Effective training content creation
Spotting inconsistencies and areas for improvement
Analytical skills for data interpretation
Clear and concise feedback delivery
Adaptability and flexibility
Professional communication skills

Responsibilities

Craft training content to elevate customer experience
Teach skills to newly hired employees
Improve workflows to enhance customer experience
Ensure customer satisfaction metrics are met for training programs
Coordinate and develop training materials
Monitor new hire progress and provide feedback
Support in live training classes

Benefits

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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