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Voice Customer Service Associate (South Africa)

Clipboard Health is a fast-growing tech startup focused on healthcare, seeking a Voice Customer Service Associate for the Worker Operations Team to enhance customer experiences.

Skills

  • Proficient in English
  • Customer support experience
  • Telephonic support experience
  • CRM experience
  • Empathy
  • Strong communication skills
  • Team collaboration
  • Adaptability

Responsibilities

  • Communicate with customers via telephone, live chat, and web channels
  • Investigate attendance and quality incidents
  • Communicate resolutions with empathetic communication
  • Ensure timely resolution of customer inquiries
  • Develop initiatives to improve marketplace quality
  • Collaborate with cross-functional teams
  • Manage communication on multiple platforms
  • Stay updated on product changes

Benefits

    To read the complete job description, please click on the ‘Apply’ button
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    CEO of Clipboard Health
    Clipboard Health CEO photo
    Wei Deng
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    Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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    BADGES
    Badge Women LedBadge ChangemakerBadge Family FriendlyBadge Flexible CultureBadge Future MakerBadge Innovator
    CULTURE VALUES
    Empathetic
    Feedback Forward
    Reward & Recognition
    Transparent & Candid
    Growth & Learning
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    INDUSTRY
    TEAM SIZE
    EMPLOYMENT TYPE
    Full-time, remote
    DATE POSTED
    October 28, 2024

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