Job details

Voice Customer Service Associate (South Africa)

Clipboard Health is a fast-growing tech startup focused on healthcare, seeking a Voice Customer Service Associate for the Worker Operations Team to enhance customer experiences.

Skills

Proficient in English
Customer support experience
Telephonic support experience
CRM experience
Empathy
Strong communication skills
Team collaboration
Adaptability

Responsibilities

Communicate with customers via telephone, live chat, and web channels
Investigate attendance and quality incidents
Communicate resolutions with empathetic communication
Ensure timely resolution of customer inquiries
Develop initiatives to improve marketplace quality
Collaborate with cross-functional teams
Manage communication on multiple platforms
Stay updated on product changes

Benefits

To read the complete job description, please click on the ‘Apply’ button

Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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