Job details

Voice Customer Service Representative (Mexico)

Clipboard Health is a fast-growing tech startup that connects healthcare professionals with healthcare facilities through an app-based marketplace. We are seeking a Voice Customer Service Representative to uphold safety and reliability in our marketplace.

Skills

Exceptional written and verbal communication
Customer support experience
Proficiency in English
Ability to resolve issues with empathy
Experience in using CRM systems like Zendesk

Responsibilities

Communicate with customers via telephone, live chat, and web communication channels
Investigate attendance and quality incidents across our marketplace
Communicate the resolution of investigations to workers and workplaces
Work efficiently to resolve customer inquiries
Develop reliability initiatives to improve the quality of the marketplace
Collaborate with customer support and other teams
Manage communication on multiple platforms

Benefits

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Clipboard Health Glassdoor Company Review

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CEO of Clipboard Health

Wei Deng

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By Clipboard Health

Clipboard Health operates a technology-enabled platform that links healthcare professionals to facilities requiring temporary staff, offering flexibility and addressing workforce shortages.

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