Cloud Ops Team Leader

Responsibilities

• Manage Cloud Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services
• Manage vendor regarding problems, fixes, and required enhancements
• Work with the newly acquired business and the relevant Ideagen teams to help integrate new business units.
• Work cross functionally to deliver on-going infrastructure service vision and seek to leverage IT trends that can create business value.
• Communicate expectations, lead, and coach team members by example and regular feedback
• Oversee implementation of new software products, tools, and related appliances as it pertains to the Cloud environment
• Make decisions and recommendations regarding hosted architecture
• Design, implement, and maintain automated solutions for infrastructure
• Ensure best practice enterprise standards and technology architecture within Cloud Operations.
• Provide applicable oversight to relevant cybersecurity requirements
• Be an escalation point for team members to resolve blockers

Skills & Requirements

• 3+ years related experience and/or training; or equivalent combination of education and experience in Cloud Operations management
• Experience utilizing Terraform or similar technologies including orchestration, containerization, and pipeline automation scripting and tooling
• Demonstrable experience in high-availability multi-site, multi-vendor cloud-based environments including application hosting and data networks, security, and information security protection
• Experience managing AWS and/or Azure infrastructures.
• Familiarity working with databases in both on-premise and cloud-based environments
• Experience supporting a Microsoft Stack (ASP.NET, IIS, SQL Server, Active Directory, and Basic Networking)
• Working knowledge of relevant cybersecurity requirements (SOC, ISO27001, FedRAMP, Etc.)
• Ability to automate administrative tasks
• Ability to effectively coach and mentor individuals while providing positive and constructive feedback
• Highly developed professional communication skills
• Ability to think critically and strategically
• Comfortable working with source control, open source projects, and tools

Nice to Have

• Strong Terraform knowledge highly desired
• Highly self-motivated
• Exposure to ITIL concepts and adoption

Perks

• Company benefits: Medical, Dental, Vision, 401(k) with match, Short & Long Term Disability and Life Insurance
• Full Remote Work
• 5 Weeks’ Vacation
• Global culture with collaborative work environment