Staff Product Manager, LOS

About The Role
Almost all Credit Unions still rely on a workflow processing tool to “work a loan.” This involves reviewing underwriting criteria, managing loan documents and checklists, and booking to Core. These systems are often the 2nd or 3rd largest software expenditure within the organization, and much of the other lending infrastructure is built around this system.

What you'll do:

Within 3 months, you will:

• Develop a deep understanding of the existing workflow processing tools, from underwriting criteria to loan booking.

• Shadow loan officers, funders, and processors to immerse yourself in the day-to-day lending operations, learning all "jobs to be done" across the building.

• Begin decomposing the system into valuable sub-components, identifying areas for immediate and phased improvements.

• Establish relationships with key internal stakeholders to form the foundation of a coalition for the transformation.

Within 6 months, you will:

• Build a coalition of Credit Unions across varying asset sizes who are willing to collaborate on this initiative.

• Develop a roadmap to deliver incremental value, outlining the sub-components that can be built in a phased approach while balancing long-term goals with short-term economics.

• Collaborate with loan officers and senior executives to validate your roadmap, ensuring alignment with operational needs and larger business objectives.

• Start designing the early stages of the open platform, ensuring it has the flexibility to accommodate future sub-components.

Within 9 months, you will:

• Begin implementation of the first sub-component, targeting quick wins that demonstrate tangible value to stakeholders.

• Regularly gather feedback from users (loan officers, funders, processors) to iterate and improve the system design.

• Establish a framework to manage the long tail of features embedded in the existing system, while maintaining focus on future builds.

• Build momentum and confidence within the coalition to take on larger, more complex sub-components, setting the stage for further platform expansion.
  

What You'll Bring

• You are a system-oriented thinker who can balance the complexity of building an open platform where many pieces fit together.

• You can build coalitions, navigating stakeholders and aligning them on phased, strategic approaches rather than trying to "do everything at once."

• You approach challenges with empathy for loan officers and processors, fully understanding their day-to-day processes and needs.

• You have the patience to take a measured and phased approach to innovation, recognizing the archetype of average users who may be resistant to change.

Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.

What's In It For You?

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.

• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.

• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.

• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.

• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.

• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.