Senior property manager (portfolio)

We are a business with exciting sustainable growth plans over the next few years looking for amazing people who want to grow along with us.

We are a business that values our people. We've launched exciting people initiatives to better our people's experience and we engage with our people to listen to their needs and wants. We have adopted a hybrid working policy that gives our people the flexibility they want and we reward and recognise them well through numerous ways including our extensive benefits package and the way we align our support to match their career goals.

Cluttons is a company with a difference, working on a solid foundation of mutual trust, we are commercially focussed, and business orientated.

We employ over 250 staff in the UK with a fast-growing presence, headquartered in London and serving a wide range of clients. We have established a strong track record and reputation as the ‘partner with a purpose’ to help each client get the most out of their property.

Through our network of offices in the UK, we offer a wide range of property services including consultancy, management, investment and commercial agency, residential sales & lettings.

The role

Management of a portfolio of key client (known as portfolio client) properties, delivering services in line with our Cluttons values and guiding principles, as well as being a point of support and guidance for the team.

The Senior Property Manager is responsible for ensuring that the properties they manage stay in good condition and remain compliant with legislation and best practice. Senior Property Managers have many different day-to-day responsibilities, such as managing all aspects of the properties they manage, client and tenant liaison, making sure that the needs of the property are met, and maintaining a high standard of professionalism across every property. They are also there to provide support, setting an example and encouraging the team to consistently strive to reach personal, team and business goals.

Responsibilities

As a senior

• Proactively help others on the team while still delivering excellent work
• Actively shape and drive a positive team culture, setting an example for others in terms of attitude and attributes
• Put company and team goals ahead of own goals in day-to-day work; having a “we’re all in this together” mentality and recognising that if one of us succeeds it lifts all of us up
• Be empathetic for those who are going through the lessons that you learned and strive to help accelerate them through those times
• Transform broad ideas into thoughtful solutions that can be implemented
• Dig in, learn, and think about the long-term goals for the team and company
• Be a representative of your team to the rest of the business

As a property manager

• To be the primary contact representing Cluttons with designated portfolio clients
• To undertake the day-to-day management of a designated portfolio of properties
• Ensure properties are prepared for a new tenancies/renewal of tenancies
• Supervise tenants’ maintenance requests including liaising with contractors, preparing specifications, tendering, and supervising works where necessary
• Oversee refurbishment and other larger works as necessary, including pre and post tenancy work
• Ensure properties meet their regulatory and statutory requirements and ensure that all health and safety audit documentation is up to date
• Visit properties at least twice a year, completing an inspection report and recording information on health and safety matters
• Negotiate, instruct, and manage the swift return of deposits
• Arrange re marketing as appropriate
• Consider rental returns and set marketed rent levels with the assistance of local lettings agencies, negotiating new lets, renewals, and terminations accordingly and managing the overall rent roll to achieve the clients desired returns
• Ensure voids are kept to a minimum and targets are met
• Work closely with lettings negotiators to generate new business opportunities and develop and grow exiting client base
• Authorise and approve invoices for payment being satisfied that the works or supply represented by the invoice has been properly incurred
• Arranging payment for service charge and ground rent invoices
• Monitor tenant debtors and ensure appropriate steps are taken to pursue debtors
• Ensure the maintenance and updating of the computerised property records system
• Deliver excellent customer service and communication
• Build trusted relationships with colleagues, landlords and tenants
• Maintain partnerships with suppliers and contractors to ensure best pricing and quality service
• Able to serve section 21, 8, 48 notices with prescribed information as and when required
• Seek opportunities to increase revenue for the department and spotting any cross-selling opportunities that will benefit the company as a whole

• Lettings Property Management experience is essential
• ARLA or IRPM qualified (desirable)
• Educated to A-level standard (or equivalent) or qualified by experience
• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
• Ability to prioritise workload and work effectively in a high-pressured environment
• Ability to deal with difficult situations
• Ability to work under pressure
• Close attention to detail
• A proficiency in the use of MS Office including Outlook, Word, and Excel
• Strong administrative skills
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
• Working on own initiative without close supervision and as part of a team
• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes

• Hybrid working - to give you the flexibility you need
• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance for family cover
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.