Site Reliability Engineer | Remote US

United States

Managed Services – Cloud Managed Services /Regular Full Time/ Remote

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.  

But that’s not who we are – that’s just what we do. 

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.   

And we’re growing fast. 

We’re looking for a Site Reliability Engineer to support our Managed Services team.

Position Summary

As a Site Reliability Engineer at Coalfire within our Managed Services (CMS) group, you will be a self-starter, passionate about cloud technology, and thrive on problem solving. You will work within major public clouds, utilizing automation and your technical abilities to operate the most cutting-edge offerings from Cloud Service Providers (CSPs). This role directly supports leading cloud software companies to provide seamless reliability and scalability of their SaaS product to the largest enterprises and government agencies around the world.

What You'll Do

• Become a member of a highly collaborative engineering team offering a unique blend of Cloud Infrastructure Administration, Site Reliability Engineering, Security Operations, and Vulnerability Management across multiple clients.
• Coordinate with client product teams, engineering team members, and other stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to established SLAs in both production and non-production environments.
• Innovate and implement using automated orchestration and configuration management techniques. Understand the design, deployment, and management of secure and compliant enterprise servers, network infrastructure, boundary protection, and cloud architectures using Infrastructure-as-Code.
• Create, maintain, and peer review automated orchestration and configuration management codebases, as well as Infrastructure-as-Code codebases.
• Maintain IaC tooling and versioning within Client environments.
• Implement and upgrade client environments with CI/CD infrastructure code and provide internal feedback to development teams for environment requirements and necessary alterations.
• Work across AWS, Azure and GCP, understanding and utilizing their unique native services in client environments.
• Configure, tune, and troubleshoot cloud-based tools, manage cost, security, and compliance for the Client’s environments.
• Monitor and resolve site stability and performance issues related to functionality and availability.
• Work closely with client DevOps and product teams to provide 24x7x365 support to environments through Client ticketing systems.
• Support definition, testing, and validation of incident response and disaster recovery documentation and exercises.
• Participate in on-call rotations as needed to support Client critical events, and operational needs that may lay outside of business hours.
• Support testing and data reviews to collect and report on the effectiveness of current security and operational measures, in addition to remediating deviations from current security and operational measures.
• Maintain detailed diagrams representative of the Client’s cloud architecture.
• Maintain, optimize, and peer review standard operating procedures, operational runbooks, technical documents, and troubleshooting guidelines.

What You'll Bring

• BS or above in related Information Technology field or equivalent combination of education and experience
• 3+ years of experience in 24x7x365 production operations
• 3+ years of experience supporting cloud operations and automation in AWS, Azure or GCP (and aligned certifications)
• 3+ years of experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible
• Strong experience with IaaS platform capabilities and services (cloud certifications expected)
• Experience working within an automated CI/CD pipeline for release development, testing, remediation, and deployment
• Experience working within container orchestration solutions such as Kubernetes, Docker, EKS and/or ECS
• Experience within ticketing tool solutions such as Jira and ServiceNow
• Experience using environmental analytics tools such as Splunk and Elastic Stack for querying, monitoring and alerting
• Strong experience in at least one primary scripting language (Bash, Python, PowerShell)
• Excellent communication, organizational, and problem-solving skills in a dynamic environment
• Effective documentation skills, to include technical diagrams and written descriptions
• Ability to work independently and as part of a team with professional attitude and demeanor

Bonus Points

• Previous experience in a consulting role supporting dynamic, and fast-paced environments
• Previous experience supporting a 24x7x365 highly-available environment for a SaaS vendor
• Experience contributing to security incident handling and investigation, and/or system scenario recreation
• Cloud-based networking experience (Palo Alto, Cisco ASAv, etc.…)
• Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.
• Familiarity with configuration baseline standards such as CIS Benchmarks & DISA STIG
• Knowledge of encryption technologies (SSL, encryption, PKI) 
• Strong experience with diagramming (Visio, Lucid Chart, etc.)
• Experience with establishing, administering, and monitoring CI/CD pipelines or application deployments in cloud native environments
• Application development experience for cloud-based systems 

Why You'll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $64,000 to $112,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This can be a remote position (must be located in the United States). 

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