Youth Housing Program Manager

Description

The Youth Housing Program Manager co-leads Cocoon House’s Transitions Transitional Living Program alongside the Senior Program Manager. This program provides housing and support for up to 20 youth ages 16–17. The main responsibilities of the Youth Housing Program Manager, internally referred to as the Transitions Program Manager, this role is responsible for supervising staff, coordinating youth intakes and exits, supporting the development of youth-centered case plans, ensuring timely and accurate data entry, and maintaining compliance with licensing and contract requirements. All responsibilities are carried out through a values-driven and equity-focused lens.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.  

Transitions Program Manager Duties & Responsibilities

Full-Time 40 hrs/week | On-site

Salary: $54,000-$62,000 | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

This position is typically a 9am-5pm work schedule with required evening/weekend flexibility two to three days each week to meet with direct reports. This position also requires up to one week each month for the on-call rotation component.
 

Staff Supervision & Development

• Screen, interview, hire, train and supervise Transitions staff. 
• Coordinate with Housing Program Managers and the Director of Youth Housing to provide consistent support among housing programs. 
• Provide feedback concerning policy, procedures and programs.
• Monitor staff follow-through on tasks, policies and procedures. 
• Provide supportive leadership to staff. 
• Conduct employee performance reviews at least once yearly. 
• Complete necessary employee paperwork.

Youth Support & Case Management

• Coordinate with Director and state social workers to facilitate entrances of new residents. Assure appropriate use of beds and adequate census.
• Oversee initial intake and assessment of all youth and the development of individual goal plans. Assure access to education and other opportunities for youth.
• Provide supportive supervision of youth in care and follow through on expectations of behavior. Lead staff in having high level of expectation and support for youth.

Program Compliance & Reporting

• Ensure facility is in compliance with licensing and grant standards, including regarding program logs, youth files, medication audits, and other licensing files.
• Oversee proper collection of data and compliance on contracts and licensing; generate reports.

Operations & Facility Oversight

• Oversee day-to-day operations, shift coverage, and reporting facility and maintenance needs.
• Work with other HUB based staff to address community concerns that arise and maintain healthy relationships with neighbors.

Emergency Response & On-Call Duties

• Be available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately.
• Participate in on-call rotation to support Youth Housing programs and cover After-Hours Supervisor vacancies as needed.

Risk Management & Mandated Reporting

• Follow mandated reporter requirements by documenting incidents and calling CPS. Follow-up on CPS and non-CPS incidents.

Benefits:

• Medical, Dental, and Vision health options with employer contribution
• Multilingual pay stipend
• 403(b) retirement plan
• 21 days of PTO accrued in first year
• 10 agency-recognized holidays

Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

Requirements

Skills needed to be successful in this role:

• Strong and effective communication skills; proficiency in crisis intervention/de-escalation.
• Lead team and model strong engagement with youth, including strength-based approaches and holistic de-escalation.
• Navigate competing priorities of youth, staff, licensing and funding requirements.
• Accurately prioritize emergency and high stress situations and access emergency services when needed.
• Communicate critical information in person, on phone or in writing. Ability to follow through across systems – youth, families, staff, colleagues, and community partners. 
• Follow policies and procedures.
• Maintain appropriate boundaries. 
• Track and input data.
• Schedule flexibility to ensure 1:1 supervisions of all direct reports 
• Knowledge of licensing requirements.
• Individuals with lived experience are strongly encouraged to apply.
• Bilingual English/Spanish preferred.

General:

• Must have either master’s degree or bachelor’s degree AND 2 years of full-time experience working with youth, or 5 years of full-time experience working with youth.
• At least 1 year of management experience, leading, and supervising a team.
• High school diploma/GED or high school equivalency 
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs